AI Product Owner

ING Hubs B.V. Philippine Branch; Manila; On-site; PHP 2,000,000 - 4,000,000; Full time

Job summary

ING is seeking an AI Product Owner (Lead) to define and drive the organization’s AI strategy across Wholesale Banking. You will lead AI analysts and Copilot Studio developers, ensuring business value, governance and responsible AI practices.

In this role you will shape the AI roadmap, oversee end-to-end delivery, manage use-case prioritization and drive adoption and training programs with senior stakeholders across the bank.

Qualifications

• 7+ years in AI, automation or digital transformation.
• Banking, shared services or BPO experience preferred.
• Expertise in GenAI, LLMs, prompt engineering and AI governance.
• Experience with Microsoft Copilot ecosystem.
• Strong stakeholder and people leadership skills.

Responsibilities

• Define and execute AI and GenAI roadmap
• Lead end-to-end AI delivery
• Oversee use case prioritization
• Drive AI governance and compliance
• Measure benefits realization
• Lead AI adoption and training programs

Skills

GenAI & LLMs

Prompt engineering

AI governance

Stakeholder leadership

Copilot ecosystem

Digital transformation

Banking domain

Tools

Microsoft Copilot

Job description

AI Product Owner (Lead) Shape the Future of AI at ING

Artificial Intelligence is transforming the way businesses operate. As our AI Product Owner (Lead), you will define and drive the AI strategy that helps Wholesale Banking deliver smarter, more efficient and more valuable experiences.

Role Summary

Lead the strategy, governance and delivery of AI and Generative AI initiatives across the organization. Lead AI Analysts and Copilot Studio Developers while ensuring business value, compliance and responsible AI practices.

About the Team

We partner with business leaders and technology teams to identify opportunities and deliver scalable AI solutions that improve productivity and decision-making.

Required Skills & Experience

• 7+ years in AI, automation or digital transformation
• Banking, shared services or BPO experience preferred
• Expertise in GenAI, LLMs, prompt engineering and AI governance
• Experience with Microsoft Copilot ecosystem
• Strong stakeholder and people leadership skills

What You Will Do

• Define and execute AI and GenAI roadmap
• Lead end-to-end AI delivery
• Oversee use case prioritization
• Drive AI governance and compliance
• Measure benefits realization
• Lead AI adoption and training programs

What We Offer

Opportunity to shape enterprise AI strategy, work with innovative teams, influence senior stakeholders and drive meaningful business transformation.

Equal Opportunity

Equal Opportunity

About ING

With 65,000 employees and operations in approximately 40 countries, ING empowers people to stay a step ahead in life and business. Join us and help shape the future. We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinking, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application.