AI Adoption & Transformation Expert

ING Hubs B.V. Philippine Branch; Manila; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

ING Hubs Philippines is seeking an AI Adoption & Transformation Expert to help accelerate the use of Artificial Intelligence, Copilot, and automation solutions across the organization. Working closely with business stakeholders, process experts, and AI developers, you will identify opportunities where AI can create value, improve productivity, and enhance employee experience.

You will help translate business needs into actionable initiatives while supporting the successful adoption and scaling

Qualifications

• Curious about how AI and emerging technologies can create business value.
• Excellent communication and ability to translate business needs into initiatives.
• Comfortable collaborating with cross-functional teams and senior stakeholders.
• Willingness to learn and adapt to evolving AI capabilities.

Responsibilities

• Partner with stakeholders to identify opportunities where AI, Copilot, and automation can improve productivity, quality, and employee experience.
• Facilitate discussions and workshops to understand business challenges and uncover high-value use cases.
• Translate business needs into actionable initiatives and implementation roadmaps.
• Support the prioritization of AI and automation opportunities based on business value and strategic impact.
• Collaborate with AI developers, process experts, and stakeholders throughout the solution lifecycle.
• Drive adoption, communication, and change management activities that encourage successful use of new technologies.
• Define and track success measures, expected benefits, and value realization outcomes.
• Promote awareness, understanding, and responsible use of AI technologies across the organization.
• Stay informed on emerging AI capabilities, industry trends, and innovation opportunities.

Skills

Stakeholder engagement

Change management

Strategic thinking

Job description

AI Adoption & Transformation Expert (Expert Lead Transformation II)

Overview ING Hubs Philippines is looking for an AI Adoption & Transformation Expert to help accelerate the use of Artificial Intelligence, Copilot, and automation solutions across the organization. Working closely with business stakeholders, process experts, and AI developers, you will identify opportunities where AI can create value, improve productivity, and enhance employee experience. You will help translate business needs into actionable initiatives while supporting the successful adoption and scaling of AI-powered solutions across ING Hubs Philippines.

What You Will Do

• Partner with stakeholders to identify opportunities where AI, Copilot, and automation can improve productivity, quality, and employee experience.
• Facilitate discussions and workshops to understand business challenges and uncover high-value use cases.
• Translate business needs into actionable initiatives and implementation roadmaps.
• Support the prioritization of AI and automation opportunities based on business value and strategic impact.
• Collaborate with AI developers, process experts, and stakeholders throughout the solution lifecycle.
• Drive adoption, communication, and change management activities that encourage successful use of new technologies.
• Define and track success measures, expected benefits, and value realization outcomes.
• Promote awareness, understanding, and responsible use of AI technologies across the organization.
• Stay informed on emerging AI capabilities, industry trends, and innovation opportunities.

If You Are

• Passionate about innovation, transformation, and continuous improvement.
• Curious about how AI and emerging technologies can create business value.
• Skilled at engaging stakeholders and building strong partnerships across functions.
• Able to translate business challenges into practical opportunities and solutions.
• Comfortable navigating ambiguity and turning ideas into actionable outcomes.
• An effective communicator who can explain complex concepts in a clear and compelling manner.
• A collaborative team player who enjoys working with diverse stakeholders and disciplines.
• Committed to continuous learning and exploring new ways of working.

If You Want To

• Help shape how AI is adopted across ING Hubs Philippines.
• Work at the intersection of business transformation and emerging technology.
• Drive meaningful improvements in productivity, efficiency, and employee experience.
• Collaborate with AI practitioners, process experts, and business leaders on innovative initiatives.
• Be part of ING's AI transformation journey.

We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward‑thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow.