AI-Powered Support Enablement Specialist

Our Clients; Pasig; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Job summary

Our Clients in the Philippines is seeking a Technical Enablement Specialist (AI & Support Operations) to coach frontline agents, improve troubleshooting, and contribute to AI-assisted support tools within a global SaaS environment. The role emphasizes hands-on enablement, structured coaching plans, and collaboration with senior enablement leads to raise support quality and efficiency across teams.

Experience in SQL, Python scripting, and ticketing systems like Jira, Zendesk, and Salesforce is

Qualifications

• Minimum 2 years in technical support, preferably SaaS, ERP, or enterprise software.
• Experience in coaching or knowledge-sharing is a plus.
• Basic knowledge of SQL, scripting (Python), and ticketing tools (Jira, Zendesk, Salesforce) and AI or automation tools.
• Strong communication, attention to detail, problem-solving, and collaboration.

Responsibilities

• Provide technical coaching to customer-facing teams and improve troubleshooting.
• Support AI-enabled support initiatives and automation tooling.
• Develop learning materials and onboarding content.
• Contribute to knowledge base and continuous improvement.

Skills

Technical coaching

Troubleshooting

SaaS/ERP knowledge

SQL

Python scripting

AI / automation

Communication

Collaboration

Tools

Jira

Zendesk

Salesforce

Job description

Our Clients in the Philippines is seeking a Technical Enablement Specialist (AI & Support Operations) to coach frontline agents, improve troubleshooting, and contribute to AI-assisted support tools within a global SaaS environment. The role emphasizes hands-on enablement, structured coaching plans, and collaboration with senior enablement leads to raise support quality and efficiency across teams.

Experience in SQL, Python scripting, and ticketing systems like Jira, Zendesk, and Salesforce is