AI-Driven Customer Care & Sales Specialist

Genpact Services LLC; Muntinlupa; Hybrid; PHP 335,000 - 502,000; Full time

Job summary

Genpact, a leader in AI-powered business transformation, is hiring a Specialist - Customer Care for Sales & Support in the Philippines. You will ensure efficient call center operations, deliver excellent customer service, and optimize performance.

This role requires collaboration across teams, mentoring staff, monitoring metrics, and preparing insights to guide management decisions. Hybrid work arrangement in Metro Manila offers opportunities to grow within a global technology company.

Qualifications

• Bachelor degree in Business Administration, Marketing or related field.
• Experience in customer care or call center environments is preferred.
• Strong communication and multitasking abilities required.

Responsibilities

• Ensure efficient call center operations and deliver excellent customer service.
• Monitor metrics and implement strategies to improve efficiency.
• Train and mentor staff to follow processes and quality standards.
• Prepare reports on performance trends for management.

Skills

Account Analysis

Budgeting

Customer Care

Sales

Sales Cloud

Communication

Education

Business Administration, Bachelors

Communication, Bachelors

Marketing, Bachelors

Sales, Masters

Marketing

Job description

Genpact, a leader in AI-powered business transformation, is hiring a Specialist - Customer Care for Sales & Support in the Philippines. You will ensure efficient call center operations, deliver excellent customer service, and optimize performance.

This role requires collaboration across teams, mentoring staff, monitoring metrics, and preparing insights to guide management decisions. Hybrid work arrangement in Metro Manila offers opportunities to grow within a global technology company.