AI-Powered Presales Engineer for CX Solutions

Zendesk; Mexico; Hybrid; PHP 2,582,000 - 3,689,000; Full time

Job summary

Zendesk in Mexico City is seeking a Sales Engineer to join our presales team. You will work with Account Executives to understand mid-market customer requirements, configure compelling software demonstrations, and explain Zendesk’s core platform and AI solutions.

You will focus on building deep product expertise and delivering flawless execution of standard sales cycles. You’ll be aligned to the AMER region, with a strong focus on English-speaking customers, so excellent English is a must.

Qualifications

• Bachelor’s degree in a technical or business discipline or equivalent practical technology experience.
• 2–4 years of experience in solution engineering, technical support, implementation consulting, or customer success within a B2B SaaS environment.
• Comfortable working with APIs, JSON structures, webhooks, and modern web browser troubleshooting tools.
• AI fluency with understanding of generative AI landscape, models, and conversational workflow architecture.
• Baseline understanding of customer service metrics, CRM systems, or standard help desk workflows.
• Ability and willingness to travel up to 25% annually for regional customer presentations and team events.

Responsibilities

• Deliver tailored demonstrations: configure and deliver engaging, value-mapped product presentations including automated AI agents and messaging workflows.
• Support discovery & scoping: assist in technical discovery conversations to uncover operational challenges, system dependencies, and integration requirements.
• Build standard POCs: create sandbox environments and proof-of-concept setups to validate Zendesk’s ability to solve customer requirements.
• Address technical questionnaires: own standard security, architectural, and RFP/RFI questionnaires to support deal progression.
• Leverage internal best practices: use templates, scripts, and pre‑built API recipes to ensure high-quality deliverables.

Skills

APIs

JSON

Webhooks

AI fluency

CRM basics

Travel readiness

Education

Bachelor's degree or equivalent

Job description

Zendesk in Mexico City is seeking a Sales Engineer to join our presales team. You will work with Account Executives to understand mid-market customer requirements, configure compelling software demonstrations, and explain Zendesk’s core platform and AI solutions.

You will focus on building deep product expertise and delivering flawless execution of standard sales cycles. You’ll be aligned to the AMER region, with a strong focus on English-speaking customers, so excellent English is a must.