AI Operations Lead: Client Success & Automation

Jobtailor; Pasig; On-site; PHP 500,000 - 750,000; Full time

Job summary

Jobtailor is seeking a Care AI Client Success professional to guide client onboarding, adoption, and ongoing operational excellence within gaming support environments. You will partner with sales, product, and operations to translate client needs into practical AI use cases and scalable playbooks.

You will create training materials, governance routines, and reporting views that help teams scale AI adoption while preserving player trust and experience.

Qualifications

• Proven experience working with clients and operations or customer success to deliver measurable outcomes.

Responsibilities

• Proactively engage with clients to understand goals, concerns, and needs throughout the Care AI lifecycle.
• Conduct regular check-ins, business reviews, and post-launch assessments to evaluate adoption and outcomes.
• Develop and deliver client-facing onboarding materials, enablement sessions, and launch plans.
• Explain AI capabilities, operational considerations, and best practices to both technical and non-technical stakeholders.
• Monitor KPIs like automation rate, resolution quality, and operational impact.
• Use data to identify performance gaps and opportunities for support or product improvements.
• Provide reporting on pipeline movement, launch status, risks, and client outcomes.
• Analyze support workflows and knowledge bases to identify automation opportunities.
• Own onboarding for clients adopting Helpshift Care AI from discovery to go-live and hypercare.
• Define launch scope, success criteria, and reporting expectations with client and internal teams.
• Collaborate with Sales, Account Management, Client Success, and Operations to deliver value.
• Translate client pain points into practical AI use cases and value propositions.
• Capture feedback and launches insights to improve Care AI over time.
• Work with Product, Solutions, Operations, and Platform teams to address gaps and prioritize improvements.
• Document and improve AI Ops processes across qualification, onboarding, launch, and BAU support.

Skills

Client engagement

Stakeholder collaboration

Communication skills

Analytical mindset

Problem solving

Project management

Process documentation

Tools

Helpshift

CRM tools

Job description

Jobtailor is seeking a Care AI Client Success professional to guide client onboarding, adoption, and ongoing operational excellence within gaming support environments. You will partner with sales, product, and operations to translate client needs into practical AI use cases and scalable playbooks.

You will create training materials, governance routines, and reporting views that help teams scale AI adoption while preserving player trust and experience.