Senior AI Enablement & Support Performance Coach

Our Clients; Pasig; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Our Clients is seeking a Senior Technical Enablement Lead (AI & Support Operations) to drive advanced technical coaching and AI-enabled support innovations across customer-facing teams.

The role blends deep technical expertise with coaching leadership to improve product troubleshooting, team performance, and customer experience. You will support complex product issues, design structured learning paths, and contribute to automation initiatives that boost efficiency and resolution quality.

Qualifications

• 2+ years in technical support for SaaS, ERP, or enterprise platforms.
• 1+ year in coaching, mentoring, or leadership roles.
• Strong troubleshooting and KPI-driven performance mindset.

Responsibilities

• Provide advanced technical and performance coaching to support teams handling complex SaaS products.
• Mentor Enablement Specialists and guide frontline agents in resolving complex issues and sharing knowledge.
• Identify capability gaps and design learning paths to improve technical proficiency and reduce escalations.
• Drive AI and automation initiatives by developing scripts and tools for support efficiency.
• Support training strategy, onboarding, and continuous learning across teams.

Skills

Technical coaching

SaaS support

SQL

Python scripting

Tools

Jira

Zendesk

Salesforce

Job description

Our Clients is seeking a Senior Technical Enablement Lead (AI & Support Operations) to drive advanced technical coaching and AI-enabled support innovations across customer-facing teams.

The role blends deep technical expertise with coaching leadership to improve product troubleshooting, team performance, and customer experience. You will support complex product issues, design structured learning paths, and contribute to automation initiatives that boost efficiency and resolution quality.