AI-Driven Technical Enablement Specialist

Our Clients; Pasig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Our Clients, a global SaaS technology organization, seeks a Technical Enablement Specialist (AI & Support Operations) to empower customer support teams through hands-on coaching, troubleshooting guidance, and capability-building initiatives.

You will lead coaching sessions, develop learning materials, and contribute to AI-assisted tools and automation efforts to improve resolution quality, first-contact rate, and agent productivity.

Qualifications

• At least 2 years of experience in technical support, ideally with SaaS/ERP.
• Experience coaching or sharing knowledge is a plus.
• Familiar with SQL, scripting (Python), and ticketing tools like Jira, Zendesk, Salesforce.
• Strong communication, attention to detail, and collaborative mindset.
• Experience with AI or automation tools is a plus.

Responsibilities

• Provide technical coaching and support to customer-facing teams.
• Improve troubleshooting effectiveness and support metrics.
• Develop learning materials and onboarding content.
• Assist with AI- and automation initiatives and scripting.
• Support continuous improvement and knowledge base updates.

Skills

Technical support

SaaS knowledge

SQL

Python scripting

Ticketing tools (Jira, Zendesk, SF)

AI/automation tools

Coaching/mentoring

Tools

Jira

Zendesk

Salesforce

Job description

Our Clients, a global SaaS technology organization, seeks a Technical Enablement Specialist (AI & Support Operations) to empower customer support teams through hands-on coaching, troubleshooting guidance, and capability-building initiatives.

You will lead coaching sessions, develop learning materials, and contribute to AI-assisted tools and automation efforts to improve resolution quality, first-contact rate, and agent productivity.