AI Quality Analyst — Elevate Player Experience

Jobtailor; Pasig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Jobtailor is seeking an AI Quality Analyst to ensure Care AI delivers accurate, safe interactions aligned with client tone and player experience across Helpshift Care AI for gaming. You will review performance with AI Ops, identify quality risks, and drive improvements with cross-functional teams, bringing a detail-oriented, analytical mindset to the role.

This role involves collaboration with product, development, and client-facing teams to maintain high standards of support quality.

Qualifications

• Experience in Quality Assurance, Customer Support, or similar environments.
• Ability to assess interactions fairly and consistently.
• Understanding of support quality, player experience, and client tone.
• Experience identifying quality issues and improvement opportunities.
• Familiarity with QA processes and continuous improvement methodologies.
• Strong written and verbal communication skills.

Responsibilities

• Review AI performance and quality.
• Identify quality risks and escalation needs.
• Contribute to continuous improvement initiatives.
• Collaborate with Operations, Product, Development, and client teams.

Skills

Quality Assurance

Attention to detail

Root cause analysis

Analytical mindset

Communication skills

Cross-functional collab

AI operations

Gaming support

Knowledge management

Process improvement

Tools

Helpshift

Zendesk

Job description

Jobtailor is seeking an AI Quality Analyst to ensure Care AI delivers accurate, safe interactions aligned with client tone and player experience across Helpshift Care AI for gaming. You will review performance with AI Ops, identify quality risks, and drive improvements with cross-functional teams, bringing a detail-oriented, analytical mindset to the role.

This role involves collaboration with product, development, and client-facing teams to maintain high standards of support quality.