AI-Driven Tech Support Specialist (End-User & A/V)

Jet Support Services Limited; Philippines; On-site; PHP 420,000 - 720,000; Full time

Job summary

Jet Support Services Limited is seeking a Technical Support Specialist in the Philippines to handle day-to-day end-user support across desktop, conferencing, and software applications. You will use AI-driven tools to draft resolutions, build knowledge, and speed ticket handling.

The role emphasizes strong customer service and IT troubleshooting skills in a corporate environment. The position requires 2+ years of experience, a relevant degree, and Microsoft 365/Azure AD expertise.

Qualifications

• Minimum 2 years of end-user support in a corporate environment.
• B.S. in Information Systems, Computer Science, or related field, or equivalent professional experience.
• Solid knowledge of Windows operating systems, especially Windows 11.
• Experience with Microsoft 365 apps such as Outlook, Teams, SharePoint, and OneDrive.
• Certifications such as Microsoft 365 Certified Administrator or A+ are strongly preferred.

Responsibilities

• Resolve tier 1 and 2 end-user support requests with AI-first approach where applicable.
• Provide day-to-day Microsoft 365 support across Outlook, Teams, SharePoint, and OneDrive.
• Set up and support A/V equipment and video-conferencing software for meetings.
• Install, configure, test, and troubleshoot workstations, peripherals, and basic networking.
• Maintain hardware and software inventories and keep Active Directory and Intune records up to date.

Skills

Customer service

Analytical thinking

Communication skills

Learning mindset

Education

Bachelor's degree in Information Systems / Computer Science or related field

Tools

Microsoft 365 Admin Center

Azure Active Directory

On-prem Active Directory

Windows 11

Job description

Jet Support Services Limited is seeking a Technical Support Specialist in the Philippines to handle day-to-day end-user support across desktop, conferencing, and software applications. You will use AI-driven tools to draft resolutions, build knowledge, and speed ticket handling.

The role emphasizes strong customer service and IT troubleshooting skills in a corporate environment. The position requires 2+ years of experience, a relevant degree, and Microsoft 365/Azure AD expertise.