AI-Driven Technical Support Ambassador

Octal Philippines Inc.; Pasig; Vor Ort; PHP 350.000 - 550.000; Vollzeit

Zusammenfassung

Octal Philippines Inc. is seeking a Customer Support Ambassador III to provide advanced technical and functional support for software solutions in the Philippines.

You will troubleshoot complex issues and guide users via phone, email and chat, ensuring timely resolution and high customer satisfaction. In this role you will escalate to Tier 3, coordinate with development and cross-functional teams, document interactions, and contribute to AI-driven initiatives to improve efficiency and customer

Qualifikationen

• Experience providing advanced technical and functional software support.
• Ability to troubleshoot complex issues and guide users.
• Strong customer satisfaction focus and KPI-driven.
• Familiarity with AI-driven and automation initiatives is a plus.

Aufgaben

• Provide advanced technical and functional support for client solutions via phone, email, and chat.
• Serve as primary escalation point, coordinate with Tier 3 and cross-functional teams to resolve issues.
• Document interactions, resolutions, and escalations with clear communication and ticket management.
• Stay current on product updates and contribute to process improvements to meet KPIs.

Kenntnisse

Advanced technical support

CRM configurations

Product integrations

Ticket management

Cross-functional collaboration

Tools

CRM platforms

Ticketing systems

Jobbeschreibung

Octal Philippines Inc. is seeking a Customer Support Ambassador III to provide advanced technical and functional support for software solutions in the Philippines.

You will troubleshoot complex issues and guide users via phone, email and chat, ensuring timely resolution and high customer satisfaction. In this role you will escalate to Tier 3, coordinate with development and cross-functional teams, document interactions, and contribute to AI-driven initiatives to improve efficiency and customer