IT Helpdesk Analyst: AI-Driven Support & Security

Power Digital; Philippines; On-site; PHP 300,000 - 540,000; Full time

Job summary

Power Digital is seeking an IT Helpdesk Analyst (Full Time) based in the Philippines. You will manage our ticketing system, provide frontline IT support, and contribute to security and compliance efforts across teams.

You will work with tools like Okta, Google Workspace, Slack, Asana, and LastPass while collaborating with cybersecurity initiatives and documentation updates. The role emphasizes effective communication and customer service in a fast-paced tech environment.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field
• 2+ years of experience in IT support or a related role
• Proficient with Google Workspace, Slack, Asana, and LastPass. Okta experience is a plus
• Strong understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience
• Excellent problem-solving and analytical skills
• Ability to manage multiple tasks and projects in a fast-paced environment
• Strong interpersonal and customer service skills
• B2 English level or higher

Responsibilities

• Keep track of all requests in our ticketing system to streamline IT support processes and facilitate KPI tracking
• Offer support for a range of systems, including Okta, Google Workspace, Slack, Asana, and LastPass
• Regularly perform maintenance and updates for IT systems and software to ensure optimal performance
• Handle assets management for users in Argentina, including laptops configuration and shipping
• Document IT procedures, commonly encountered issues, and their resolutions for future reference
• Contribute to enhancing our internal AI Chatbot with common IT queries to expedite problem resolution for team members
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Job description

Power Digital is seeking an IT Helpdesk Analyst (Full Time) based in the Philippines. You will manage our ticketing system, provide frontline IT support, and contribute to security and compliance efforts across teams.

You will work with tools like Okta, Google Workspace, Slack, Asana, and LastPass while collaborating with cybersecurity initiatives and documentation updates. The role emphasizes effective communication and customer service in a fast-paced tech environment.