AI-Driven Process Improvement Lead

S&P Global Philippines, Inc.; Manila; On-site; PHP 1,000,000 - 1,500,000; Full time

Job summary

S&P Global Energy in Manila seeks a Senior Business Process Analyst to lead cross-functional process improvement initiatives. You will analyze and design end-to-end processes, driving scalable solutions with Agentic AI and automation while partnering with business stakeholders to ensure value realization.

The role emphasizes governance of process documentation, KPI definition, and change adoption across teams, with a focus on risk reduction and efficiency improvements.

Qualifications

• 3–5 years of relevant experience in process analysis, continuous improvement, or operational excellence.
• Strong knowledge of Lean, Six Sigma, and Design Thinking applied to end-to-end processes.
• Advanced experience in process mapping and documentation of workflows and procedures.
• Experience applying Agentic AI, automation, or emerging technologies to process improvements.
• Excellent written and verbal communication with ability to influence stakeholders.

Responsibilities

• Lead end-to-end process analysis and improvement, designing future-state processes.
• Identify and assess Agentic AI, automation, and technology-enabled opportunities; translate needs into use cases and business cases.
• Partner with business owners and stakeholders to gather requirements, facilitate sessions, validate solutions.
• Develop and govern high-quality process documentation, including workflows and procedures.
• Define process objectives, KPIs, controls, and compliance measures; evaluate outcomes post-implementation.
• Drive implementation and change adoption with PMs, product owners, AI/automation teams, and tech partners; develop training strategies.

Skills

Process improvement

Lean Six Sigma

Process mapping

Agentic AI/automation

Stakeholder collaboration

Communication

Documentation

Data analysis

Tools

Celonis

Lucidchart

Microsoft Visio

Miro

Job description

S&P Global Energy in Manila seeks a Senior Business Process Analyst to lead cross-functional process improvement initiatives. You will analyze and design end-to-end processes, driving scalable solutions with Agentic AI and automation while partnering with business stakeholders to ensure value realization.

The role emphasizes governance of process documentation, KPI definition, and change adoption across teams, with a focus on risk reduction and efficiency improvements.