AI-Driven Process Analyst: Workflow & Documentation

Ajaia | AI Consultancy; Philippines; On-site; PHP 420,000 - 780,000; Full time

Benefits offered by this job

Competitive base salary

Performance incentives

Professional development

Paid time off

Job summary

Ajaia | AI Consultancy is seeking a highly detail-oriented Business Workflow Analyst to help organizations understand, document, and improve their operations. You will learn how businesses operate, map workflows, and produce clear SOPs and diagrams to support automation and AI-driven improvements.

You will engage with stakeholders across departments, translate complex processes into actionable insights, and deliver executive summaries and inventories.

Qualifications

• Exceptional spoken and written English communication skills.
• Strong business communication and comprehension abilities.
• Excellent listening skills and attention to detail.
• Ability to learn unfamiliar business processes quickly.
• Strong organizational and documentation skills.
• Analytical mindset with the ability to identify patterns and inefficiencies.
• Ability to communicate professionally with U.S.-based clients and stakeholders.
• Comfortable working independently and managing multiple projects.

Responsibilities

• Meet with business stakeholders to understand how work is currently performed.
• Observe operational workflows and document business processes.
• Learn company operations across multiple departments and functions.
• Identify process dependencies, decision points, and bottlenecks.
• Develop a deep understanding of how information moves throughout an organization.
• Create detailed workflow maps and process diagrams.
• Build step-by-step process guides and SOPs.
• Capture screenshots and system walkthroughs.
• Document software usage, user responsibilities, and business rules.
• Create clear operational documentation that can be understood by technical and non-technical audiences.
• Identify inefficiencies, redundancies, and manual processes.
• Highlight opportunities for automation and AI implementation.
• Prepare recommendations for workflow optimization.
• Collaborate with internal teams to support future automation initiatives.
• Help translate business processes into automation requirements.
• Facilitate discovery sessions and process reviews.
• Present findings in a structured and professional manner.
• Communicate effectively with business owners, executives, managers, and frontline employees.
• Build trust quickly while gathering information from diverse stakeholders.
• Translate complex business operations into simple, actionable insights.
• Produce process maps, workflow diagrams, and operational reports.
• Develop business process inventories and system documentation.
• Create executive summaries of findings and recommendations.
• Present documentation and observations to leadership teams.

Skills

English communication

Listening skills

Analytical mindset

Organizational skills

Stakeholder management

Tools

Process mapping

Workflow documentation

SOP creation

Job description

Ajaia | AI Consultancy is seeking a highly detail-oriented Business Workflow Analyst to help organizations understand, document, and improve their operations. You will learn how businesses operate, map workflows, and produce clear SOPs and diagrams to support automation and AI-driven improvements.

You will engage with stakeholders across departments, translate complex processes into actionable insights, and deliver executive summaries and inventories.