Process Intelligence And AI Enablement Specialist - Operations

Shopee; Manila; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Shopee Philippines is seeking a Process Intelligence & AI Enablement Specialist to enhance operational processes by mapping workflows, documenting procedures, and designing scalable process solutions. The role supports automation opportunities and technology adoption to drive efficiency, quality, and consistency across teams.

The ideal candidate will analyze complex workflows, translate business needs into concrete operational solutions, and work with cross-functional stakeholders to improve

Qualifications

• Bachelor’s degree in a relevant field or equivalent practical experience.
• 2-4 years of relevant experience in process improvement, operations, automation, or business process management.
• Strong capabilities in process mapping, workflow design, documentation, and analytical problem-solving.
• Familiarity with workflow tools, dashboards, reporting, and automation solutions.
• Exposure to AI-enabled tools or operational technology is a plus.

Skills

Process mapping

Workflow design

Analytical thinking

Project management

Cross-functional collaboration

Data-driven decision making

Communication & documentation

Education

Bachelor’s degree in a relevant field

Tools

Workflow tools

Dashboards

Reporting

Automation

AI-enabled tools

Job description

Job Description:

About The Team

The Process Intelligence & AI Enablement Specialist is responsible for improving operational processes by developing structured workflows, documentation, and scalable process solutions that enhance efficiency, quality, and consistency. This role supports process excellence, automation opportunities, and technology adoption to help teams operate more effectively. The Specialist will analyze complex workflows, identify process improvement opportunities, and design practical solutions that support business operations and continuous improvement. The role also partners with cross-functional stakeholders to strengthen process visibility, drive operational effectiveness, and support the responsible adoption of technology and automation solutions. The ideal candidate has strong process mapping, analytical thinking, and project management skills, with the ability to translate business needs into clear operational solutions. A good understanding of automation, workflow design, and emerging AI tools will be an advantage.

Job Description

Key Competencies

• Process Intelligence - Ability to analyze, structure, and optimize complex operational workflows into scalable business processes.
• AI & LLM Readiness - Understanding of how AI systems consume, interpret, and execute structured knowledge and decision logic.
• Workflow & Systems Thinking - Ability to design interconnected workflows, decision frameworks, and operational ecosystems.
• Quality & Governance - Strong focus on accuracy, compliance, auditability, and continuous improvement.
• Data-Driven Decision Making - Ability to leverage operational metrics, audits, and insights to improve processes and AI performance.
• Cross-Functional Collaboration - Strong stakeholder management skills with the ability to influence across operations, business, and technology teams.
• Communication & Documentation - Ability to communicate complex concepts clearly through process maps, documentation, presentations, and visual frameworks.

Requirements

• Bachelor’s degree in a relevant field or equivalent practical experience
• 2-4 years of relevant experience in process improvement, operations, automation, or business process management
• Strong capabilities in process mapping, workflow design, documentation, and analytical problem-solving
• Familiarity with workflow tools, dashboards, reporting, and automation solutions
• Exposure to AI-enabled tools or operational technology is a plus
• Strong written and verbal communication skills
• Experience in e-commerce or similar high-volume operational environments is an advantage

Requirements: