AI-Driven Network Strategy & Staffing Analyst

Amazon; Metro Manila; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Amazon in Manila seeks a Business Analyst in Network Strategy and Performance to own processes and analytics shaping global customer service staffing and performance. You will work cross-functionally with site Operations, planning, training, finance, and more, driving an AI-enabled transformation to speed and improve analytical outputs.

You will develop validation checks, dashboards, and automated alerts while applying AI tools to automate repetitive tasks and prevent defects, delivering

Qualifications

• Bachelor's degree in a quantitative field (Engineering, Economics, Mathematics, Statistics, Business, or related).
• 2+ years of experience in business analysis, data analysis in supply chain domain or related analytical role.
• Demonstrated experience building and applying AI tools or automation to improve productivity.
• Proficient in Excel (VBA, pivot tables, array functions, power pivots) and data visualization tools (Tableau/QuickSight/Power BI).
• Experience in financial/business analysis — defining requirements and using data to derive insights.

Responsibilities

• Create and maintain CSA shift schedules to meet short-term forecast and SL.
• Monitor staffing levels against plan and adjust actions to improve SL.
• Ensure CSA adherence to schedules and manage productive/non-productive activities.
• Collaborate with senior leaders to identify risks and mitigation plans for staffing and SL recovery.
• Coordinate site-staffing needs including reporting and headcount analysis.

Skills

Excel (VBA & pivot)

Data analysis

AI / automation

Communication

Education

Bachelor's degree in a quantitative field

Master's degree (preferred)

Tools

Tableau

QuickSight

Power BI

Python

R

Job description

Amazon in Manila seeks a Business Analyst in Network Strategy and Performance to own processes and analytics shaping global customer service staffing and performance. You will work cross-functionally with site Operations, planning, training, finance, and more, driving an AI-enabled transformation to speed and improve analytical outputs.

You will develop validation checks, dashboards, and automated alerts while applying AI tools to automate repetitive tasks and prevent defects, delivering