AI-Driven Network Strategy & Staffing Analyst

Amazon; Metro Manila; On-site; PHP 670,000 - 1,116,000; Full time

Job summary

AOSP - Manila is seeking a Business Analyst to own processes and analytics that shape how the organization serves customers globally. You will be an analytical problem solver, comfortable in a fast-paced, multi-tasked environment, and capable of operating independently to deliver an exceptional customer experience.

You will coordinate staffing plans, work cross-functionally with site Operations, planning teams, training, finance, and others, and contribute to an AI-driven transformation by

Qualifications

• Bachelor's degree or equivalent in a quantitative field.
• 2+ years in business analysis or analytics in a related domain.
• Proven experience applying AI or automation to boost productivity.
• Proficient in Excel and data visualization tools (Tableau/Power BI).
• Experience in financial/business analysis to derive insights.
• Ability to operate in a dynamic, ambiguous environment and communicate clearly.

Responsibilities

• Create and maintain CSA shift schedules to meet short-term forecasts and SL.
• Monitor staffing vs. plan and implement corrective actions to improve SL.
• Plan CSA adherence, including productive vs non-productive activities.
• Collaborate with leaders to mitigate risks and recovery plans.
• Coordinate site-staffing needs and report headcount per plan.
• Identify CSA burnout signals and implement interventions.
• Coordinate cross-training, new hires, and rotation processes.
• Develop work schedules and resolve headcount gaps and overages.
• Investigate defects and identify systemic drivers affecting service levels.

Skills

Communication

Analytical thinking

Problem solving

Team collaboration

Education

Bachelor's degree or equivalent in quantitative field

Master's degree

Tools

Excel (VBA, pivot tables)

Power BI

Tableau

AI tools familiarity

Job description

AOSP - Manila is seeking a Business Analyst to own processes and analytics that shape how the organization serves customers globally. You will be an analytical problem solver, comfortable in a fast-paced, multi-tasked environment, and capable of operating independently to deliver an exceptional customer experience.

You will coordinate staffing plans, work cross-functionally with site Operations, planning teams, training, finance, and others, and contribute to an AI-driven transformation by