Account Manager

AB Business Support Services; Eastern Manila District; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

AB Business Support Services in Manila seeks an Account Manager to lead Finance and Accounting operations, overseeing AR/AP, refunds, reconciliations, and travel/expense processes. You will ensure client delivery, team performance, and compliance with SLAs and data security, while driving continuous improvement through automation and AI.

You will also mentor Team Leaders, manage client relationships, and push for operational efficiency with innovative solutions.

Qualifications

• Five+ years in Finance and Accounting operations (BPO/shared services preferred).
• Two+ years in people leadership, operations management, or account management.
• Strong knowledge of AR, AP, refunds, reconciliations, and related processes.
• Experience managing teams and working with international clients.
• Solid understanding of SLAs, KPIs, productivity, quality, and performance management.
• Familiarity with AI tools like ChatGPT or Claude and practical business applications.
• Excellent analytical, problem-solving, organizational, and English communication skills.
• Detail-oriented, risk-aware, and adaptable in a fast-paced environment.

Responsibilities

• Oversee day-to-day Finance and Accounting operations with accurate, timely delivery.
• Serve as primary client contact, handling performance reviews, reporting, concerns, and escalations.
• Lead and develop Team Leaders and their teams to meet goals and maintain high performance.
• Monitor SLAs, KPIs, productivity, quality, backlogs, aging items, and risks.
• Analyze processes and redesign workflows to minimize errors and delays.
• Identify and implement automation/AI-driven solutions to boost efficiency and accuracy.
• Develop, maintain, and update SOPs, controls, and training materials.
• Ensure compliance with client policies, financial controls, and data privacy.

Skills

Team leadership

AR/AP knowledge

SLA/KPI governance

Process improvement

Automation/AI familiarity

English communication

Tools

ChatGPT

Claude

Job description

About the role

The Account Manager will lead Finance and Accounting operations, overseeing Accounts Receivable, Accounts Payable, Refunds, Reconciliations, and Travel and Expense processes. You will be responsible for client delivery, team performance, service quality, SLA and KPI achievement, risk management, and continuous process improvement through automation and AI.

Key responsibilities

• Oversee day-to-day Finance and Accounting operations, ensuring accurate, efficient, and timely service delivery.

• Serve as the primary point of contact for clients, managing performance reviews, reporting, concerns, and escalations.

• Lead, coach, and develop Team Leaders and their respective teams to achieve operational goals and maintain high performance.

• Monitor and evaluate Service Level Agreements (SLAs), Key Performance Indicators (KPIs), productivity, quality, backlogs, aging items, and operational risks.

• Analyze existing processes and redesign workflows to minimize errors, eliminate redundancies, and improve turnaround times.

• Identify, evaluate, and implement practical automation and AI-driven solutions to enhance operational efficiency, accuracy, and productivity.

• Develop, maintain, and update Standard Operating Procedures (SOPs), process documentation, internal controls, and training materials.

• Ensure compliance with client policies, financial controls, data privacy regulations, and data security requirements.

• Drive continuous improvement initiatives to enhance service quality, operational performance, and client satisfaction.

About you

• At least five (5) years of experience in Finance and Accounting operations, preferably in a Business Process Outsourcing (BPO) or shared services environment.

• At least two (2) years of experience in people leadership, operations management, or account management.

• Strong working knowledge of Accounts Receivable (AR), Accounts Payable (AP), refunds, reconciliations, and related finance processes.

• Proven experience managing teams and working directly with international clients.

• Strong understanding of SLAs, KPIs, productivity, quality assurance, and operational performance management.

• Demonstrated experience in process improvement, workflow optimization, or automation initiatives.

• Familiarity with AI tools such as ChatGPT or Claude and their practical applications in business operations.

• Excellent analytical, problem-solving, organizational, and English communication skills.

• Highly detail-oriented, risk-aware, and adaptable, with the ability to thrive in a fast-paced and dynamic work environment.