AI-Driven CX & Loyalty Delivery Manager

Monitor Deloitte; Manila; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Monitor Deloitte in Manila is seeking a Manager-level Digital Consulting professional to lead delivery of AI-driven loyalty, personalization, and customer experience programs. You will manage multi-disciplinary teams across consulting, creative, AI/data, technology, content, and client stakeholders, driving projects from planning through production and scale.

The role requires 8-12+ years in project/program management and digital transformations, with strong governance, risk, and stakeholder

Qualifications

• 8-12+ years of experience in project/program management, digital consulting, technology consulting, or digital transformation.
• Proven experience managing large, complex, multi-workstream digital programs.
• Strong experience managing multidisciplinary teams across creative, technology, data, and business functions.
• Experience delivering AI / Generative AI, MarTech, CRM, personalization, loyalty, content, or customer experience.
• Experience working in an Agile or hybrid delivery environment is preferred.

Responsibilities

• Lead end-to-end delivery of AI-driven customer, loyalty, and content production programs.
• Own project plans, timelines, budgets, scope, dependencies, risks, issues, and overall delivery quality.
• Coordinate multidisciplinary teams across consulting, creative, AI/data, technology, content, and client stakeholders.
• Establish project governance, ways of working, reporting, and executive steering mechanisms.
• Manage multiple workstreams and ensure alignment across business, creative, technology, and delivery teams.
• Drive projects from concept and pilot through production, implementation, and scale.
• Manage external partners, technology vendors, and internal delivery teams where required.
• Identify and proactively resolve delivery risks, blockers, dependencies, and resource constraints.
• Facilitate project meetings, workshops, status reviews, and senior stakeholder updates.
• Ensure deliverables meet agreed scope, quality, timelines, and client expectations.
• Support proposals, project scoping, resource planning, and new business development.
• Mentor and manage junior project managers and consultants.

Skills

Project management

Stakeholder management

Agile delivery

Leadership

Job description

Monitor Deloitte in Manila is seeking a Manager-level Digital Consulting professional to lead delivery of AI-driven loyalty, personalization, and customer experience programs. You will manage multi-disciplinary teams across consulting, creative, AI/data, technology, content, and client stakeholders, driving projects from planning through production and scale.

The role requires 8-12+ years in project/program management and digital transformations, with strong governance, risk, and stakeholder