AI-Driven Customer Care & Sales Support Associate

1901 Genpact Services LLC (Philippines branch); Quezon; On-site; PHP 279,000 - 446,000; Full time

Job summary

Genpact in the Philippines seeks an Associate - Customer Care in Sales & Support to handle multi-channel customer inquiries, provide accurate information, and resolve issues with a focus on service quality.

You will follow SOPs, maintain CRM records, coordinate with technical, billing, and logistics teams, and strive to upsell where appropriate while building lasting customer relationships.

Qualifications

• Bachelor's degree in Business Administration, Communications, Marketing or Sales.
• Post-graduate certifications (e.g., CSCP, ServiceNow, ITIL) cited in the description.

Responsibilities

• Handle incoming customer queries via phone, email, chat, or social media and provide accurate information.
• Follow SOPs and update customer records accurately in the CRM or relevant databases.
• Analyze customer problems and coordinate with technical support, billing, or logistics for issue resolution.
• Ensure high-quality interactions by adhering to standards and participating in training sessions.
• Identify opportunities to upsell or cross-sell products and foster positive customer relationships.

Skills

Customer Care

Sales & Support

English Proficiency

Education

Bachelor's degree in Business Administration

Bachelor's degree in Communications

Bachelor's degree in Marketing

Job description

Genpact in the Philippines seeks an Associate - Customer Care in Sales & Support to handle multi-channel customer inquiries, provide accurate information, and resolve issues with a focus on service quality.

You will follow SOPs, maintain CRM records, coordinate with technical, billing, and logistics teams, and strive to upsell where appropriate while building lasting customer relationships.