Voice Customer Care Associate — AI-Driven Support

BrightClaim; Bataan; On-site; PHP 446,000 - 781,000; Full time

Job summary

Genpact in the Philippines is seeking an Associate - Customer Care - Voice to handle customer inquiries via phone, email, chat, and social media. The role requires following SOPs, maintaining CRM records, resolving issues, and collaborating with technical support, billing, and logistics to ensure high-quality service.

You will be part of a fast-moving, innovation-driven team delivering AI-powered transformations.

Qualifications

• Bachelor's degree or equivalent in relevant field.

Responsibilities

• Handle incoming customer queries via phone, email, chat, or social media and provide accurate information.
• Resolve customer complaints and follow SOPs to ensure service quality.
• Update customer records accurately in CRM and coordinate with other departments for resolution.

Skills

Customer Care

Customer Experience (CX)

Online Customer Support

Speech Analytics

Technical Support

Voice-User Interface

Fraud Detection

Fraud Disputes

OLTP

Sales Support

Third Level Support

Virtual Administrative Support

Banking Capital Markets

Education

Bachelor's - Business Administration

Bachelor's - Communication

Bachelor's - Hospitality Management

Bachelor's - Information Technology

Bachelor's - Marketing

Job description

Genpact in the Philippines is seeking an Associate - Customer Care - Voice to handle customer inquiries via phone, email, chat, and social media. The role requires following SOPs, maintaining CRM records, resolving issues, and collaborating with technical support, billing, and logistics to ensure high-quality service.

You will be part of a fast-moving, innovation-driven team delivering AI-powered transformations.