AI-Driven Customer Care Specialist (Voice)

Genpact (UK) Limited; Muntinlupa; On-site; PHP 240,000 - 360,000; Full time

Job summary

Genpact (UK) Limited is seeking an Associate - Customer Care - Voice based in the Philippines. The role handles customer queries across multiple channels, ensuring accurate information and timely resolution, while maintaining high service quality.

You will work within a fast-moving, innovation-driven environment and contribute to improving customer interactions. Experience in customer care, CX, and related tools is valued.

Qualifications

• Bachelor's degree in business, communications, hospitality, IT, or marketing.
• Experience in customer care or CX is preferred.
• Certifications in customer experience or service are a plus.

Responsibilities

• Handle incoming customer queries via phone, email, chat, or social media.
• Provide accurate information regarding products, services, or policies.
• Resolve complaints and escalate when necessary.

Skills

Customer Care

Customer Experience (CX)

Online Customer Support

Voice-User Interface Language

Education

Business Administration

Communication

Hospitality Management

Information Technology

Marketing

COPC Certification

Professional Customer Service

Tools

CRM systems

Job description

Genpact (UK) Limited is seeking an Associate - Customer Care - Voice based in the Philippines. The role handles customer queries across multiple channels, ensuring accurate information and timely resolution, while maintaining high service quality.

You will work within a fast-moving, innovation-driven environment and contribute to improving customer interactions. Experience in customer care, CX, and related tools is valued.