AI Delivery Leader — Training, Quality & Policy

Genpact Services LLC; Muntinlupa; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Genpact is seeking a Delivery Leader for T&S Training Quality & Policy in Metro Manila. You will lead Training, Quality, and Policy initiatives across large-scale operations, aligning with KPIs and process objectives.

Build strategic relationships with customer CxOs and Genpact leaders to ensure effective program delivery. You will mentor teams, drive continuous improvement, and analyze data to uncover trends and opportunities, while partnering with sales and solutioning teams to optimize growth

Qualifications

• Bachelor’s degree in a relevant field (Commerce, Economics, Finance, Business Administration, Analytics).
• Masters-level qualifications in Business or Analytics are advantageous.
• Experience leading training, quality, and policy programs is preferred.

Responsibilities

• Lead and oversee Training, Quality, and Policy (TQP) initiatives for large-scale operations and ensure alignment with KPIs.
• Provide strategic direction on quality matters and collaborate with partners to define standards.
• Develop relationships with CxOs, process owners, and global stakeholders to ensure program delivery.
• Mentor and develop team members, enabling future leaders within the organization.
• Drive continuous process improvement using data insights to enhance performance and SLA adherence.
• Monitor complex data and generate actionable insights to inform decisions.
• Collaborate with business development and sales teams to optimize growth and cost efficiency within TQP operations.

Skills

Client Relations

Commercial Excellence

Conceptual Design

Content Management

Content Strategy

Critical Thinking

Customer Service

Data Analytics

Data Consulting

Data Management

Data Science

Digital Content Creation

Lean Six Sigma (LSS)

People Leadership

Quality Assurance (QA)

Quality Management

Risk Management

Stakeholder Management

Statistical Models

Strategic Planning

Trust and Safety

Education

Bachelors Commerce

Bachelors Economics

Finance Masters

Business Administration Masters

Business Analytics Masters

Job description

Genpact is seeking a Delivery Leader for T&S Training Quality & Policy in Metro Manila. You will lead Training, Quality, and Policy initiatives across large-scale operations, aligning with KPIs and process objectives.

Build strategic relationships with customer CxOs and Genpact leaders to ensure effective program delivery. You will mentor teams, drive continuous improvement, and analyze data to uncover trends and opportunities, while partnering with sales and solutioning teams to optimize growth