Delivery Leader - T&S - Training Quality & Policy

Genpact Services LLC; Muntinlupa; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Genpact is seeking a Delivery Leader for T&S Training Quality & Policy in Metro Manila. You will lead Training, Quality, and Policy initiatives across large-scale operations, aligning with KPIs and process objectives.

Build strategic relationships with customer CxOs and Genpact leaders to ensure effective program delivery. You will mentor teams, drive continuous improvement, and analyze data to uncover trends and opportunities, while partnering with sales and solutioning teams to optimize growth

Qualifications

• Bachelor’s degree in a relevant field (Commerce, Economics, Finance, Business Administration, Analytics).
• Masters-level qualifications in Business or Analytics are advantageous.
• Experience leading training, quality, and policy programs is preferred.

Responsibilities

• Lead and oversee Training, Quality, and Policy (TQP) initiatives for large-scale operations and ensure alignment with KPIs.
• Provide strategic direction on quality matters and collaborate with partners to define standards.
• Develop relationships with CxOs, process owners, and global stakeholders to ensure program delivery.
• Mentor and develop team members, enabling future leaders within the organization.
• Drive continuous process improvement using data insights to enhance performance and SLA adherence.
• Monitor complex data and generate actionable insights to inform decisions.
• Collaborate with business development and sales teams to optimize growth and cost efficiency within TQP operations.

Skills

Client Relations

Commercial Excellence

Conceptual Design

Content Management

Content Strategy

Critical Thinking

Customer Service

Data Analytics

Data Consulting

Data Management

Data Science

Digital Content Creation

Lean Six Sigma (LSS)

People Leadership

Quality Assurance (QA)

Quality Management

Risk Management

Stakeholder Management

Statistical Models

Strategic Planning

Trust and Safety

Education

Bachelors Commerce

Bachelors Economics

Finance Masters

Business Administration Masters

Business Analytics Masters

Job description

Delivery Leader - T&S - Training Quality & Policy

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities: Lead and oversee Training, Quality, and Policy (TQP) initiatives for large-scale operations, ensuring alignment with business KPIs and process objectives. Provide strategic direction and leadership on all quality matters, collaborating with key internal and external partners to define and achieve quality standards.

Develop and maintain strong relationships with customer CxOs, process owners, Genpact operating leaders, and global stakeholders to ensure effective program delivery. Mentor and develop team members, building future leaders capable of taking on larger roles within the organization. Drive continuous process improvement initiatives, leveraging data analysis and insights to enhance operational performance and adherence to TQP SLAs.

Monitor and analyze complex operational and quality data (L1/L2/L3), generating actionable insights and storytelling on performance trends. Partner with business development, solutioning, and sales teams to optimize growth opportunities, commercial strategies, and cost efficiency within TQP operations.

Qualifications

Bachelors

• Commerce, Bachelors
• Economics, Bachelors
• Finance, Masters
• Business Administration, Masters
• Business Analytics

Certifications

Certified Ethical Hacker (CEH) - Hacker SchoolHacker School, Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online

Required Skills

Client Relations, Commercial Excellence, Conceptual Design, Content Management, Content Strategy, Critical Thinking, Customer Service, Data Analytics, Data Consulting, Data Management, Data Science, Digital Content Creation, Lean Six Sigma (LSS), People Leadership, Quality Assurance (QA), Quality Management, Risk Management, Stakeholder Management, Statistical Models, Strategic Planning, Trust and Safety

Language

English

Language Proficiency -

Advanced - C1

Job Type

Regular

Master Skill List -

T&S - Training Quality & Policy

Remote Type -

Office

Work Shift -

Variable (Philippines)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.