Training & Quality Lead, IT Services

Gratitude Philippines; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Competitive compensation

Learning and development support

Meaningful product projects

Job summary

Gratitude Philippines is seeking a skilled Training & Quality Manager-Training And Quality (IT As A Service) to guide development, testing, and delivery of high-quality solutions. The role collaborates with product, design, and business teams to ensure alignment with business goals and user needs.

You will own quality processes, mentor teammates, document best practices, and drive continuous improvement in a fast-paced environment.

Qualifications

• Bachelor's degree in a relevant field or equivalent practical experience.
• Relevant professional experience in a similar role.
• Strong problem-solving skills and the ability to work independently and with a team.
• Good written and verbal communication skills.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Skills

Problem solving

Communication

Mentoring

Independent work

Education

Bachelor's degree or equivalent

Job description

Gratitude Philippines is seeking a skilled Training & Quality Manager-Training And Quality (IT As A Service) to guide development, testing, and delivery of high-quality solutions. The role collaborates with product, design, and business teams to ensure alignment with business goals and user needs.

You will own quality processes, mentor teammates, document best practices, and drive continuous improvement in a fast-paced environment.