Global GenAI Training & Quality Leader

Innodata Inc.; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Diversity, Equity, Inclusion & Belongi

Flexible work arrangements

Job summary

Innodata Inc. in the Philippines seeks a Sr. Training and Quality Manager to develop and deploy curricula, quality measurement and assurance methodologies during scoping/initiation, and to align Asia TQM with client policies.

You will collaborate with global leaders, oversee training programs, certification, and documentation for client audits, and drive continuous improvement across multiple GenAI projects.

Qualifications

• Bachelor’s degree in English, Communication, Education, Linguistics, or related field; advanced degree preferred.
• 7+ years of operations or project management experience.
• 5+ years of training management and quality management experience.
• Experience handling multiple live projects with client policies and timelines.
• Ability to redeploy to a new project/domain quickly.
• Experience training across geographies and distributed teams.

Responsibilities

• Monitor Asia TQM team to ensure cohesive implementation of client policies across sites.
• Ensure performance metrics and root-cause-analysis documentation in the Partner Level Report for quality or audit deficiencies.
• Review QA methodologies to keep them current and effective.
• Prescribe review and reporting methodologies for TQM-related KRAs and KPIs.
• Manage training program across planning, design, development, implementation, delivery and evaluation.
• Oversee new hire training, coaching and mentoring to ensure instruction standards are applied during onboarding.
• Support trainer certification and re-education programs.
• Develop and monitor a repository of training materials separated by project for client audits.
• Integrate project management methodology into the TQM model of GenAI/LLM Practice.
• Develop and deploy curricula and quality methodologies during scoping and initiation of new work.
• Ensure documentation, change management and process integration in every review.
• Support Global Training Manager, Global Quality Measurement Manager and Global Quality Assurance Manager in maintaining team engagement throughout lifecycles.
• Advise TQM Leads on project operations to ensure optimal training delivery.
• Collaborate with SWAT Team on analysis of data relations between assessment performance and project performance.
• Liaise with Global Leads to define and deliver output across multiple projects and locations.

Skills

Language precision

Writing and editing

Excel ability

Quality methodology

Training lifecycle

Analytical thinking

Education

Bachelor's degree in English, Communications, Education, Linguistics, or related; Advanced degree preferred (Master's or Ph.D.)

Job description

Innodata Inc. in the Philippines seeks a Sr. Training and Quality Manager to develop and deploy curricula, quality measurement and assurance methodologies during scoping/initiation, and to align Asia TQM with client policies.

You will collaborate with global leaders, oversee training programs, certification, and documentation for client audits, and drive continuous improvement across multiple GenAI projects.