AI Data QA & Training Specialist

SupportNinja; Philippines; Remote; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Competitive compensation

Retirement Savings Program

Life Insurance

Paid time off

Bonus and incentives

Skills training opportunities

Employee Referral Program

Free lunch for onsite employees

Job summary

SupportNinja is seeking an AI Data QA & Training Specialist to support AI model training activities. This role involves reviewing and evaluating interactions while ensuring quality and accuracy.

You will assist in content evaluation, flag inaccuracies, and provide feedback for continuous improvement. The position offers competitive compensation and benefits, including a retirement program with company matching and paid time off.

Qualifications

• Previous customer service experience or equivalent.
• Good verbal and written communication skills.
• Proficient in using computers and various software applications.

Responsibilities

• Evaluate, review, and label content for quality and accuracy.
• Assist with content evaluation and response rewriting.
• Identify and flag hallucinations and factual inaccuracies.
• Document AI-related evaluations in the organization's CRM.

Skills

Customer service experience

Data annotation skills

Good communication skills

Computer proficiency

CRM knowledge

Job description

Equipment Details: Bring Your Own Device (BYOD)

The AI Data QA & Training Specialist is responsible for supporting AI model training activities by reviewing, evaluating and documenting interactions in a timely and professional manner.

What does a day in the life as an AI Data QA & Training Specialist look like?

• Evaluate, review, and label content or system responses for quality, accuracy, relevance, and adherence to guidelines, as required
• Assist with tasks such as content evaluation, response rewriting, summarization, classification, or prompt review as part of AI training initiatives
• Identify and flag hallucinations, factual inaccuracies, and safety/compliance violations
• Perform relevance, ranking, and retrieval quality assessments
• Score outputs against established standards and provide systematic feedback
• Support feedback loops between operations and engineering teams
• Respond promptly and professionally to inquiries via phone, email, or chat as needed
• Provide accurate information about products and services
• Follow-up and resolve issues in a timely and efficient manner
• Properly and accurately document AI-related evaluations or annotations in the organization’s CRM or designated tools
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

What are the required qualifications of an AI Data QA & Training Specialist?

• Previous customer service experience, data annotation or AI training/evaluation skills or equivalent
• Good communication skills, both verbal and written
• Proficient in using computers and various software applications
• Knowledge and experience with a CRM preferred

Ninja Perks and Benefits

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program
• Beautiful office space (for onsite employees)
• Free lunch provided daily (for onsite employees)

Experience infinite fun so you can have infinite growth . Discover A Better Way to Grow ! Are you ready?

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.