AI/ML Engineer

SupportNinja; Metro Manila; Remote; PHP 600,000 - 1,200,000; Full time

Benefits offered by this job

Competitive pay

Gov't benefits

Retirement plan with match

Life insurance

HMO on day 1

PTO + birthday leave

Bonus plans

Training & development

Employee referral program

Office space onsite

Job summary

SupportNinja is hiring an AI/ML Engineer to develop and implement AI solutions addressing business needs. You will work with senior engineers and data scientists to research, design, and deploy AI/ML models that improve chatbots, predictive analytics, and data workflows.

You will prepare data, engineer features, and collaborate across cross-functional teams to ensure robust model performance and impactful outcomes.

Qualifications

• 2 years of AI/ML Engineer experience.
• Bachelor's degree in Computer Science, Data Science, or related field.
• Strong understanding of AI/ML fundamentals including supervised/unsupervised learning, DL, and NLP.
• Proficiency in Python and common AI/ML libraries.

Responsibilities

• Develop and implement AI/ML models for business needs.
• Contribute to AI-powered chatbot development and evaluation.
• Prepare and clean datasets for model training and evaluation.
• Engineer features to improve model accuracy.
• Collaborate with data scientists, engineers, and business analysts.
• Stay updated on AI/ML trends and techniques.
• Design and deploy AI/ML solutions across domains.

Skills

Python

AI/ML theory

NLP

Data analysis

Model evaluation

Team collaboration

Prompt engineering

Communication

Education

Bachelor's degree in Computer Science, Data Science, or related field

Tools

TensorFlow

PyTorch

scikit-learn

OpenAI

Vortex AI

LangFlow

Databricks

Gemini

Job description

Employment Type: Full-Time

Work Setup: Remote/WAH

Equipment: Company-provided

The AI/ML Engineer is responsible for developing and implementing comprehensive data solutions utilizing AI and machine learning implementation to address business needs. In this role, you will contribute to the development and implementation of innovative AI/ML solutions across various business areas. You will work closely with senior engineers and data scientists to research, design, and deploy AI/ML models that address critical business challenges and drive impactful outcomes.

What does a day in the life as an AI/ML Engineer look like?

• Contribute to the development and maintenance of AI-powered chatbots (e.g., Wonderchat)

• Assist in improving chatbot performance, including accuracy, response time, and user experience and Conduct experiments and analyze results to optimize prompt effectiveness

• Participate in the design and implementation of conversational AI solutions

• Develop and refine prompts for various AI applications, such Writing Assist a DigitalQA

• Develop and implement predictive models for various business use cases

• Analyze data, build models, and evaluate their performance

• Prepare and clean datasets for model training and evaluation

• Engineer relevant features to improve model accuracy and performance

• Stay abreast of the latest advancements in AI/ML and explore new technologies and techniques.

• Conduct research and experiments to identify and evaluate new AI/ML solutions for business challenges

• Collaborate effectively with cross-functional teams, including data scientists, engineers, and business analysts

• Communicate technical concepts and findings clearly and concisely

What are the required qualifications for an AI/ML Engineer?

• 2 years of related AI/ML Engineer experience Bachelor's degree in Computer Science, Data Science, or a related field

• Strong understanding of AI/ML fundamentals, including supervised and unsupervised learning, deep learning, and natural language processing (NLP)

• Experience with Python and common AI/ML libraries (e.g., TensorFlow, PyTorch, scikit-learn)

• Experience with implementations of frameworks using either of the following: OpenAI, Vortex AI, LangFlow, Databricks, Gemini

• Excellent analytical and problem-solving skills

• Strong communication and interpersonal skills

• A passion for learning and a desire to stay updated on the latest AI/ML trends

Ninja Perks and Benefits

• Full-time employees

  • Competitive compensation

  • Adherence to government-mandated benefits

  • Retirement Savings Program with Company Matching

  • Life Insurance

  • HMO on day 1

  • Paid time off, birthday leave

  • Bonus and incentive plans

  • Opportunities for skills training and personal and professional development

  • Employee Referral Program

  • Beautiful office space (for onsite employees)

  • Free lunch provided daily (for onsite employees)