AI Data QA & Training Specialist — Impact & Quality

SupportNinja; Philippines; Remote; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Competitive compensation

Retirement Savings Program

Life Insurance

Paid time off

Bonus and incentives

Skills training opportunities

Employee Referral Program

Free lunch for onsite employees

Job summary

SupportNinja is seeking an AI Data QA & Training Specialist to support AI model training activities. This role involves reviewing and evaluating interactions while ensuring quality and accuracy.

You will assist in content evaluation, flag inaccuracies, and provide feedback for continuous improvement. The position offers competitive compensation and benefits, including a retirement program with company matching and paid time off.

Qualifications

• Previous customer service experience or equivalent.
• Good verbal and written communication skills.
• Proficient in using computers and various software applications.

Responsibilities

• Evaluate, review, and label content for quality and accuracy.
• Assist with content evaluation and response rewriting.
• Identify and flag hallucinations and factual inaccuracies.
• Document AI-related evaluations in the organization's CRM.

Skills

Customer service experience

Data annotation skills

Good communication skills

Computer proficiency

CRM knowledge

Job description

SupportNinja is seeking an AI Data QA & Training Specialist to support AI model training activities. This role involves reviewing and evaluating interactions while ensuring quality and accuracy.

You will assist in content evaluation, flag inaccuracies, and provide feedback for continuous improvement. The position offers competitive compensation and benefits, including a retirement program with company matching and paid time off.