Intogreat Solutions is a growing BPO provider partnering with clients across Australia, New Zealand, Europe, and the US. We connect talented professionals with exciting career opportunities that support high-performing global teams.
Our premium client, a fast-growing leader in the luxury travel service space, is expanding, and we’re seeking a standout Operations Manager to be part of their journey. This role is a great fit for a commercially minded leader who enjoys working with people, building strong client relationships, bringing clarity to moving parts, and helping teams grow with confidence.
Key Responsibilities:
- Partner with stakeholders to identify process challenges and business needs.
- Translate requirements into practical AI, automation, and integration solutions.
- Assess and recommend the best-fit technology approach, including AI agents, workflow automation, low-code tools, or custom development.
- Design secure, scalable workflows with appropriate controls, approvals, and exception handling.
Hands-on AI & Automation Development
- Build and deploy AI-powered workflows, automations, and system integrations.
- Develop solutions using APIs, scripts, and automation tools to connect business platforms.
- Create prototypes, refine solutions through stakeholder feedback, and lead implementation.
- Automate processes such as data extraction, document processing, reporting, and task routing.
- Evaluate and implement scalable AI and automation technologies that drive business efficiency.
Testing, Governance and Implementation
- Test solutions for accuracy, security, data handling, and performance before deployment.
- Implement safeguards to protect data and ensure responsible AI usage.
- Document solution designs, workflows, testing, and support procedures.
- Monitor, troubleshoot, and optimize deployed solutions.
- Support user adoption through training, guidance, and documentation.
Continuous Improvement & Delivery
- Drive and prioritize high-impact automation initiatives.
- Measure, analyze, and communicate business outcomes and efficiency gains.
- Champion emerging AI and automation technologies to improve processes.
- Collaborate with stakeholders and technical experts to deliver scalable solutions.
Qualifications & Experience
- Bachelor’s degree in computer science, Information Technology, Software Engineering, or a related field.
- Proven experience delivering AI, automation, system integration, or workflow transformation solutions.
- Hands-on experience with coding, scripting, APIs, integrations, and low-code/no-code platforms.
- Strong stakeholder management skills with the ability to translate business needs into scalable solutions.
- Experience in solution design, prototyping, testing, implementation, and ongoing support.
Required Skills
- Proficiency in Python, JavaScript, or similar programming/scripting languages.
- Experience with APIs, integrations, webhooks, and workflow automation.
- Knowledge of AI platforms, LLMs, AI agents, prompt engineering, and document automation.
- Strong business analysis, solution design, and process improvement skills.
- Ability to create clear documentation and translate business needs into technical solutions.
- Understanding of data security, governance, testing, and responsible AI practices.
- Excellent communication skills with the ability to engage stakeholders at all levels.
- Self-starter with the ability to work independently and drive automation initiatives from concept to delivery.
Preferred Experience
- Experience with Microsoft 365, Power Automate, Copilot Studio, Azure AI, or similar platforms.
- Background in AI, automation, system integrations, or process improvement.
- Experience in consulting, professional services, or client-facing environments.
- Exposure to Xero, payroll, bookkeeping, or accounting processes is a plus.
- Knowledge of automation governance and best practices is an advantage.
Why IntoGREAT?
- Competitive Compensation Package: An attractive salary and comprehensive benefits aligned with market standards.
- Day 1 HMO Coverage + 2 Free Dependents: Enjoy comprehensive healthcare coverage from your first day of employment, including HMO coverage for up to two dependents at no additional cost.
- Mental Health & Wellness Support: Your well-being matters. Access programs and benefits designed to support your mental health, wellness, and overall work-life balance.
- 20 PTO Benefits: Take the time you need to rest, recharge, and attend to personal commitments with our paid time-off program.
- Career Growth and Development: Opportunities for training and development to help employees advance their skills and grow within the company.
- Supportive Leadership: A collaborative environment with leaders who provide guidance, mentorship, and recognition to empower employees in their roles
Ready to Shape the Future?
- Step into a role where your skills will fuel growth, inspire change, and create a lasting impact. We’re eager to see how you can make a difference with us!