AI Analyst

ING Hubs B.V. Philippine Branch; Makati; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

ING is seeking an AI Analyst / Consultant to connect business challenges with AI solutions across Wholesale Banking. You will identify, design, and deliver AI projects, translating requirements into scalable AI solutions while working with stakeholders to unlock the full potential of Generative AI.

You will collaborate with AI teams to identify opportunities, build business cases, and support adoption and change management as ING accelerates AI initiatives globally.

Qualifications

• 4–8 years of experience in consulting, business analysis, automation, or process improvement.
• Strong analytical and problem-solving skills.
• Familiarity with Generative AI, prompt engineering, and AI-powered productivity tools.
• Understanding of LLMs, grounding techniques, and context management.
• Knowledge of Microsoft 365 Copilot and Copilot Studio.
• Strong stakeholder management and communication skills.

Responsibilities

• Facilitate workshops to identify and assess AI opportunities.
• Analyze business processes and recommend AI-driven improvements.
• Translate business requirements into functional and technical solution designs.
• Advise stakeholders on Intelligent Automation, Microsoft 365 Copilot, and Copilot Studio.
• Develop business cases, value assessments, and supporting documentation.
• Track benefits realization and performance metrics.
• Support AI adoption and change management initiatives.

Skills

AI consulting

Business analysis

Automation

Process improvement

Stakeholder management

Tools

Microsoft 365 Copilot

Copilot Studio

Prompt engineering

Job description

AI Analyst Help Shape the Future of AI at ING Artificial Intelligence is changing how businesses work, make decisions, and create value. At ING, we're looking for an AI Analyst / Consultant who can connect business challenges with innovative AI solutions and help stakeholders unlock the full potential of Generative AI.

Role Summary

As an AI Analyst / Consultant, you will play a key role in identifying, designing, and delivering AI solutions that address business opportunities across Wholesale Banking. You will work closely with stakeholders to understand challenges, assess use cases, and translate business requirements into scalable AI solutions.

About the Team

Our AI team partners with business leaders, technology specialists, and transformation teams to identify opportunities where AI can make work simpler, smarter, and more impactful.

What You'll Do

• Facilitate workshops to identify and assess AI opportunities
• Analyze business processes and recommend AI-driven improvements
• Translate business requirements into functional and technical solution designs
• Advise stakeholders on Intelligent Automation, Microsoft 365 Copilot, and Copilot Studio
• Develop business cases, value assessments, and supporting documentation
• Track benefits realization and performance metrics
• Support AI adoption and change management initiatives

Required Skills & Experience

• 4–8 years of experience in consulting, business analysis, automation, or process improvement
• Strong analytical and problem-solving skills
• Familiarity with Generative AI, prompt engineering, and AI-powered productivity tools
• Understanding of LLMs, grounding techniques, and context management
• Knowledge of Microsoft 365 Copilot and Copilot Studio
• Strong stakeholder management and communication skills

What We Offer

• Work on meaningful AI initiatives, collaborate with experienced professionals, gain exposure to cutting‑edge technologies, and help shape AI adoption across the organization.

Equal Opportunity

Don't meet every qualification? We encourage you to apply anyway. Great talent and potential don't always fit neatly into a checklist.

About ING

With 65,000 employees and operations in approximately 40 countries, ING empowers people to stay a step ahead in life and in business. Join us and help shape the future. We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem‑solvers, and forward‑thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application.