Sales Coach: Real-Time Coaching & Performance Growth

IntouchCX; Manila; On-site; PHP 360,000 - 600,000; Full time

Job summary

IntouchCX in Manila is seeking a Sales Coach to analyze and optimize the sales team’s performance by identifying trends and opportunities, delivering integrated coaching sessions, and developing workshops.

You will monitor KPIs, interpret and report on revenue data, and create action plans to improve performance, while motivating agents through real-time coaching and incentive programs.

Qualifications

• Post-secondary education in business or related field.
• 1–2 years in call center or customer service.
• Experience handling escalated issues in a call center.
• Ability to work shifts including days, evenings, holidays.
• Strong time management, organizational, and prioritization skills.
• Excellent communication and analytical abilities.

Responsibilities

• Manage operational performance to meet KPIs related to revenue/sales and SLAs.
• Interpret and analyze reports to measure production levels and identify root causes of underperformance.
• Develop solutions, strategies, and action plans to improve revenue/sales performance.
• Investigate issues and develop solutions to address ad hoc revenue/sales problems.
• Motivate the team through real-time coaching and relationship building.
• Develop and deploy incentive programs to motivate agents to achieve revenue/sales goals.
• Bring operational knowledge to client meetings and understand client products and promotions.
• Exemplify company culture and values in everyday work.

Skills

Coaching

Analytical thinking

Time management

Communication

Teamwork

Google Suite

Adaptability

Education

Post-secondary education in Business or related field

Job description

IntouchCX in Manila is seeking a Sales Coach to analyze and optimize the sales team’s performance by identifying trends and opportunities, delivering integrated coaching sessions, and developing workshops.

You will monitor KPIs, interpret and report on revenue data, and create action plans to improve performance, while motivating agents through real-time coaching and incentive programs.