Agent Corporate Social Media Moderation

3M; Taguig; On-site; PHP 360,000 - 540,000; Full time

Job summary

3M Global Service Center Philippines is seeking a social media moderator to review, respond to, and moderate comments and direct messages across platforms. This on-site role requires ensuring content compliance with guidelines and maintaining a safe online environment, with escalation for complex issues.

The ideal candidate has a bachelor’s degree and at least two years in content moderation or community management, plus strong English communication skills and familiarity with major platforms

Qualifications

• Bachelor’s degree or higher completed and verified before start date.
• Two years of social media moderation or community management experience.
• Strong English reading and writing skills for the assigned language.

Responsibilities

• Moderate comments and DMs on social platforms and escalate when needed.
• Ensure content complies with guidelines and policies for a safe environment.
• Identify inappropriate content and report trends to improve processes.
• Maintain knowledge of community standards and platform policies.
• Provide feedback to improve moderation workflows.

Skills

Social media moderation

English writing

Platform familiarity

On-site work readiness

Education

Bachelor’s degree or higher

Tools

Sprinklr

Sprout Social

Job description

Job Description

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

Duties & Responsibilities

• Reviewing, responding, and moderating comments and direct messages on social media platforms (Facebook, Instagram, LinkedIn, YouTube, etc.), and escalating complex or sensitive issues to higher management or specialized teams
• Ensuring all content adheres to community guidelines, legal policies, and platform standards, and maintaining a positive user experience by ensuring a safe and respectful online environment
• Identifying and flagging inappropriate content such as offensive language, graphic images, hate speech, or spam
• Maintaining a thorough understanding of community standards, policies, and trends
• Providing feedback and suggestions for improving moderation processes

Preferred Qualifications

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Bachelor’s degree or higher (completed and verified prior to start)
• Two (2) years of social media moderation, community management, or a related field experience in a private, public, government or military environment such as in customer service
• Strong communication skills, particularly on reading and writing in English and in the specific language assigned
• Experience with specific platforms or social media networks (e.g., Facebook, Instagram, YouTube).
• This role has on-site working model, with the employee working at least 4 days per week in the 3M locations
• Location for this role is at 3M Global Service Center Philippines
• Travel: not required
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)

Additional qualifications that could help you succeed even further in this role include:

• Two (2) years proven experience in content moderation, community management, or a related field in a private, public, government or military environment
• Preferred skills include:
• Strong understanding of internet culture, trends, and online behavior
• Familiarity with content moderation tools and platforms (Sprinklr, Sprout Social, etc.)
• Excellent attention to detail and the ability to make quick decisions
• Knowledge of legal issues related to online content (e.g., copyright, harassment)

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.