Social Media Manager

Maynilad Water Services, Inc.; Quezon City; On-site; PHP 446,000 - 781,000; Full time

Job summary

Maynilad Water Services, Inc. is seeking a seasoned Communications Manager to lead the corporate communications function in Metro Manila.

The role focuses on day-to-day section management, policy communication, social media oversight, and stakeholder engagement to protect and promote the company’s reputation. The ideal candidate has at least two years of managerial experience in communications, media/government relations, and social media management, with excellent English and Filipino

Qualifications

• Bachelor's degree in Communications or Journalism required.
• At least 2 years in communications, media/government relations and social media management.
• At least 2 years of managerial work experience.
• Excellent English and Filipino communication in all forms.
• Proficiency in social media management and crisis planning.

Responsibilities

• Manages day-to-day activities of the section.
• Participates in development and communication of company policies for implementation.
• Executes management policies including hiring/firing decisions.
• Manages company social media accounts and website.
• Conceptualizes and manages social media programs to promote the company and educate the public.
• Monitors online reputation and addresses complaints when needed.
• Identifies competitions and coordinates entries with operating units.
• Advises Corporate Communications Head on emerging issues on social media.
• Reviews external best practices and recommends adaptation.
• Develops and maintains supplier contacts to minimize production costs.

Skills

Communication skills

Online research

Social media management

Creativity

Editing & copywriting

Crisis communication

Education

Bachelor's degree in Communications or Journalism

Job description

MAJOR RESPONSIBILITIES

• Manages day-to-day activities of the section
• Participates in the development and communication of company policies and guidelines to direct reports for implementation
• Executes management policies; appoints, disciplines or dismisses subordinate employees (hires and fires); further, the incumbent's suggestions/ recommendations on the change of an employee's status is given notable weight
• Manages the company's social media accounts and website
• Conceptualizes and manages communications programs/projects in social media that will promote the company, educate the public, and improve stakeholder relationships
• Monitor the reputation of the company in online media and, when necessary, assist in addressing complaints, sending replies, suppressing negative mentions, and amplifying positive mentions
• Identify reputable competitions (national and international), determine Maynilad's eligibility to enter such competitions, and coordinate with the different operating units to prepare the company's official entry
• Advises the Corporate Communications Head of any emerging issues for the company on social media and how best to handle the matter
• Review the communication projects and best practices of other organizations and recommend ways on how the company can adapt such projects and practices
• Develops and maintains contacts with suppliers and negotiates the most favorable terms for the company to keep production costs to a minimum
• Works closely with the Media Relations Head and Stakeholder Communications Head on issues and crisis management to ensure that messages to the media and other stakeholders are consistent

QUALIFICATIONS AND COMPETENCY REQUIREMENTS

MINIMUM EDUCATION AND PROFESSIONAL LICENSES

Graduate of four (4) year course preferably in Communication or Journalism

WORK EXPERIENCE

• With at least two (2) years of experience in the field of communication, media/government relations, and social media management
• With at least two (2) years of managerial work experience

KNOWLEDGE, SKILLS, and ABILITIES

• Excellent English and Filipino Communication skills in all forms: written, oral, and listening
• Advanced online research skills
• Advanced skills in social media management
• Highly creative and organized
• Excellent editing and copywriting skills
• Related experience in corporate communications, issues/crisis management and communication planning

PERSONAL ATTRIBUTES/ATTITUDES

• Able to maintain confidential information
• Willingness to work additional hours in order to meet tight deadlines and media requirements
• Adaptable, amiable and can communicate easily with a broad range of personalities
• Able to manage several projects and tasks simultaneously

WORKPLACE RESOURCES AND ENVIRONMENT

EQUIPMENT/SOFTWARE USED

Microsoft Office tools Various social media platforms and tools

WORKING CONDITIONS and OCCUPATIONAL HAZARDS

• Works in a normal office environment
• Occasional visits to company facilities, etc.