Aftersales Service Leader

Suzuki Auto Cebu North - Cebu Autocentrale Corporation; Mandaue; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Suzuki Auto Cebu North - Cebu Autocentrale Corporation seeks a Service Manager / Aftersales Manager to lead the aftersales department, ensure high-quality service, and maintain customer satisfaction. You will coordinate across service, parts, and customers to drive efficient service delivery, profitability, and standards adherence.

The role emphasizes team leadership, process optimization, and training to sustain service excellence while monitoring performance and safety across the department.

Qualifications

• Proven leadership experience managing service teams.
• Strong coaching and mentoring skills with the ability to motivate diverse teams.
• Excellent communication, negotiation, and interpersonal skills.
• Strategic thinking and analytical abilities with proficiency in service data analysis and reporting.
• Customer-focused mindset with a passion for delivering exceptional service.
• Familiarity with CRM systems, digital service tools, and marketing platforms.
• Ability to manage multiple priorities in a fast-paced environment.
• High integrity and professionalism.

Responsibilities

• Supervise and manage a team of service advisors, technicians, and support staff.
• Provide leadership, guidance, and training to ensure a high level of service quality and customer satisfaction.
• Interact with customers to ensure their service needs are met and their concerns addressed.
• Handle customer inquiries, complaints, and service-related issues to maintain a positive customer experience.
• Oversee the day-to-day operations of the service department, ensuring it runs smoothly and efficiently.
• Schedule and manage service appointments and work orders.
• Monitor and maintain service bay workflow and technician productivity.
• Enforce high-quality service standards, ensuring all repairs and maintenance are performed to specifications.
• Implement and oversee quality control procedures to minimize errors and back jobs.
• Coordinate with the parts department to ensure the availability of necessary parts and materials for service jobs.
• Manage service department inventory, optimizing stock levels and controlling costs.
• Stay current with technical and service training, as well as industry trends and innovations.
• Often provide technical assistance to technicians and service advisors when necessary.
• Ensure the service department operations in compliance with company standards, policies, and industry regulations.
• Promote and enforce safety protocols to prevent accidents and injuries in the workplace.
• Develop and manage the service department’s budget, controlling expenses while maximizing revenue and profitability.
• Collaborate with service advisors to identify additional service and maintenance opportunities for customers.
• Promote genuine parts and accessories when relevant to service jobs.
• Maintain accurate records of service transactions, work orders, and customer interactions.
• Prepare and submit regular reports on service department performance to dealership management.
• Identify areas for process improvement and implement strategies to enhance service department efficiency and customer satisfaction.
• Develop and implement ongoing training programs for service staff to keep them updated on latest technologies and service techniques.

Skills

Leadership

Coaching

Communication

Strategic thinking

Customer focus

CRM familiarity

Multitasking

Professionalism

Tools

CRM systems

Digital service tools

Marketing platforms

Job description

Suzuki Auto Cebu North - Cebu Autocentrale Corporation seeks a Service Manager / Aftersales Manager to lead the aftersales department, ensure high-quality service, and maintain customer satisfaction. You will coordinate across service, parts, and customers to drive efficient service delivery, profitability, and standards adherence.

The role emphasizes team leadership, process optimization, and training to sustain service excellence while monitoring performance and safety across the department.