Aftersales Manager (Isuzu Pasig)

ACMobility; Quezon City; On-site; PHP 1,000,000 - 1,700,000; Full time

Job summary

ACMobility is seeking an Aftersales Manager to lead and optimize the aftersales organization, covering warranty handling, service repairs, parts supply, and customer support. You will drive profitability while delivering high-quality service and maintaining strong customer satisfaction.

You will champion process improvements, ensure SOP compliance, and collaborate with internal teams and external partners to keep our automotive aftersales running smoothly and efficiently.

Qualifications

• Engineering degree required; licensed Mechanical Engineer preferred.
• MBA/MA is an advantage for broader leadership and strategy.
• Strong leadership and people-management skills essential.
• Experience managing automotive service operations is valued.
• Focus on quality, customer satisfaction, and continuous improvement.

Responsibilities

• Lead aftersales operations to meet financial and service targets.
• Review and improve aftersales procedures and workflows.
• Maintain high customer satisfaction through timely service and issue resolution.
• Ensure SOPs, workshop controls, safety, and environmental compliance.
• Collaborate with internal and external stakeholders to ensure seamless operations.

Skills

Leadership

People management

Customer engagement

Automotive service operations

Process improvement

Education

Engineering degree

Licensed Mechanical Engineer

MBA/MA advantageous

Job description

We are seeking an Aftersales Manager to lead and oversee all aspects of our aftersales operations. This role exists to ensure profitable aftersales performance while delivering high-quality service across warranty handling, service repairs, parts supply, and customer support. The position focuses on continuous process improvement, compliance with operational standards, and maintaining high customer satisfaction.

Key Responsibilities:

• Lead aftersales operations to achieve financial and operational targets, including sales, service quality, and shop improvements.
• Continuously review and enhance aftersales procedures, workflows, and service processes to improve efficiency and productivity.
• Maintain high levels of customer satisfaction through timely service delivery, issue resolution, and systems to track and improve customer experience.
• Oversee compliance with SOPs, workshop controls, safety measures, and environmental policies to ensure the security of associates, vehicles, and dealership operations.
• Conduct periodic skills and performance reviews for all service associates, identify training needs, and recommend personnel movements to maintain high-quality performance.
• Prepare and analyze regular reports on service performance, financials, and customer satisfaction to inform demand forecasting and operational planning.
• Collaborate with internal teams (Operations, Functional Directors, Parts, Service Associates) and external stakeholders (Honda Cars Philippines, other dealers, customers, insurance companies, suppliers, and subcontractors) to ensure seamless aftersales operations.

Qualifications:

The ideal candidate is a graduate of any Engineering course, preferably a licensed Mechanical Engineer, with advanced studies (MBA/MA) considered an advantage. They possess strong leadership capabilities, a competitive and innovative mindset, and a commitment to quality and customer satisfaction. The candidate has a deep understanding of managing service operations, technical and people-handling skills, customer engagement, and marketing within an automotive context. Experience in managerial roles within the service industry, preferably automotive, and exposure to quality improvement initiatives is highly valued.