Operations Manager: Drive Efficiency & Service Excellence

Suzuki Auto Cebu North - Cebu Autocentrale Corporation; Mandaue; On-site; PHP 1,000,000 - 1,500,000; Full time

Job summary

Suzuki Auto Cebu North - Cebu Autocentrale Corporation is seeking an Operations Manager to oversee day-to-day automotive operations, including service, parts, sales, and admin, ensuring efficiency and quality. You will manage budgets, coordinate with senior management, and drive continuous improvement while maintaining compliance with safety and industry standards.

The role emphasizes leading departmental teams, delivering exceptional customer service, and aligning operations with company goals

Qualifications

• Proven leadership experience in automotive operations, dealership management, or a related role.
• Strong coaching and mentoring skills with the ability to motivate diverse teams.
• Excellent communication, negotiation, and interpersonal skills.
• Strategic thinking and analytical abilities with proficiency in operation data analysis and reporting.
• Customer-focused mindset with a passion for delivering exceptional service.
• Familiarity with CRM systems, digital tools, and marketing platforms.
• Ability to manage multiple priorities in a fast-paced environment.
• High integrity and professionalism.

Responsibilities

• Oversee daily operations across departments including service, parts, sales, and admin.
• Develop and implement operational policies, procedures, and standards to improve efficiency and quality.
• Coordinate with senior management to formulate strategic plans and operational goals.
• Ensure compliance with industry regulations, safety standards, and company policies.
• Monitor KPIs and prepare reports to track operational performance.
• Manage budgets, control costs, and optimize resource allocation.
• Lead, motivate, and supervise departmental managers and teams to meet organizational objectives.
• Ensure customer satisfaction through quality service delivery and prompt resolution of issues.

Skills

Leadership

Coaching

Communication

Strategic thinking

Customer focus

CRM familiarity

Multitasking

Integrity

Tools

CRM systems

Job description

Suzuki Auto Cebu North - Cebu Autocentrale Corporation is seeking an Operations Manager to oversee day-to-day automotive operations, including service, parts, sales, and admin, ensuring efficiency and quality. You will manage budgets, coordinate with senior management, and drive continuous improvement while maintaining compliance with safety and industry standards.

The role emphasizes leading departmental teams, delivering exceptional customer service, and aligning operations with company goals