Aftersales Service Lead

INGCO; Philippines; On-site; PHP 360,000 - 480,000; Full time

Job summary

INGCO is seeking an Aftersales Supervisor to lead the aftersales service team and ensure customer satisfaction after purchase. You will oversee operations, drive service quality, and coordinate with cross-functional teams to resolve issues quickly.

The role emphasizes strong communication, problem solving, and a focus on metrics. Based in the Philippines, you will monitor performance, address inquiries and complaints, and strive for continuous improvement in customer care.

Qualifications

• Experience in aftersales or customer service.
• Strong problem-solving skills.
• Excellent communication abilities.

Responsibilities

• Manage aftersales service operations.
• Address customer inquiries and complaints.
• Monitor service quality and performance metrics.

Skills

Customer service experience

Problem-solving

Communication skills

Job description

INGCO is seeking an Aftersales Supervisor to lead the aftersales service team and ensure customer satisfaction after purchase. You will oversee operations, drive service quality, and coordinate with cross-functional teams to resolve issues quickly.

The role emphasizes strong communication, problem solving, and a focus on metrics. Based in the Philippines, you will monitor performance, address inquiries and complaints, and strive for continuous improvement in customer care.