Automotive Aftersales Lead: Elevate Service & Loyalty

J-K Network Services; Makati; On-site; PHP 781,200 - 892,800; Full time

Job summary

A leading service provider in the automotive industry is looking for an Aftersales Manager to oversee aftersales operations. The ideal candidate should have a Bachelor's degree in Engineering or Automotive and at least 5 years of aftersales experience in a car dealership, including 2 years in a managerial role. Responsibilities include managing warranty claims, improving service quality, and training personnel. This position is on-site in Makati, offering a competitive salary range of Php 70,000 - Php 80,000.

Qualifications

• At least 5 years of experience in handling aftersales operations in a car dealership.
• Minimum of 2 years in a supervisory or managerial role.
• Willing to attend face-to-face interviews.

Responsibilities

• Oversee and coordinate all aftersales operations.
• Create strategies to enhance service quality.
• Track aftersales performance and customer feedback.
• Manage warranty claims and related documentation.
• Guide and train aftersales personnel.

Skills

Leadership

Customer support management

Strategic planning

Warranty processing

Education

Bachelor’s degree in Engineering, Automotive or related courses

Job description

A leading service provider in the automotive industry is looking for an Aftersales Manager to oversee aftersales operations. The ideal candidate should have a Bachelor's degree in Engineering or Automotive and at least 5 years of aftersales experience in a car dealership, including 2 years in a managerial role. Responsibilities include managing warranty claims, improving service quality, and training personnel. This position is on-site in Makati, offering a competitive salary range of Php 70,000 - Php 80,000.