After Sales Admin Officer - Bauang, La Union

SEAOIL Philippines, Inc.; Metro Manila; On-site; PHP 223,000 - 335,000; Full time

Job summary

SEAOIL Philippines, Inc. seeks an After Sales Admin Officer in Bauang, La Union to support the daily administration of the After Sales Department and ensure that service transactions, records, documentation, coordination, and reports are complete and updated.

You will manage the service appointment calendar, prepare and track Job Orders, maintain customer and vehicle history, coordinate with service teams, handle warranty documentation, and generate regular After Sales reports to monitor

Responsibilities

• Manage the service appointment calendar based on bookings endorsed by the CRO and Service Advisor.
• Prepare, monitor, update, and close Job Orders/Repair Orders and ensure complete supporting documents.
• Maintain accurate customer, vehicle, PMS, repair, and service history records.
• Track vehicles currently in service, completed units, pending jobs, and vehicles awaiting parts or approval.
• Coordinate internally with Service Advisors, technicians, Parts, CRO, and After Sales Manager.
• Handle administrative requirements for warranty claims, including documentation, submission tracking, approvals, reimbursements, and pending claims.
• Monitor parts requirements for scheduled and ongoing jobs and coordinate availability with Parts.
• Prepare daily/weekly/monthly After Sales reports, including: Appointments vs actual arrivals, No-shows, Vehicles serviced/PMS completed, Open and aging JOs, Vehicles awaiting parts, Warranty claims and aging, Bay/technician utilization and productivity, After Sales revenue.
• Maintain proper filing and completeness of all after-sales documents.
• Monitor pending items and ensure they are followed through until closure.
• Support the After Sales Manager in administrative, audit, distributor/MAPVI, and operational requirements.

Job description

Are you ready to start your legaSEA? SEAOIL is looking for passionate talents to help make a difference in the lives of Filipinos and fuel their better future. Here's your chance to grow your career with the largest and leading independent fuel company in the country - join us as our next After Sales Admin Officer - Bauang, La Union!

What is this role about?

Support the day-to-day administration of the After Sales Department and ensure that service transactions, records, documentation, coordination, and reports are complete and updated.

Key Responsibilities:

• Manage the service appointment calendar based on bookings endorsed by the CRO and Service Advisor.

• Prepare, monitor, update, and close Job Orders/Repair Orders and ensure complete supporting documents.

• Maintain accurate customer, vehicle, PMS, repair, and service history records.

• Track vehicles currently in service, completed units, pending jobs, and vehicles awaiting parts or approval.

• Coordinate internally with Service Advisors, technicians, Parts, CRO, and After Sales Manager.

• Handle administrative requirements for warranty claims, including documentation, submission tracking, approvals, reimbursements, and pending claims.

• Monitor parts requirements for scheduled and ongoing jobs and coordinate availability with Parts.

• Prepare daily/weekly/monthly After Sales reports, including:

  • Appointments vs actual arrivals
  • No-shows
  • Vehicles serviced/PMS completed
  • Open and aging JOs
  • Vehicles awaiting parts
  • Warranty claims and aging
  • Bay/technician utilization and productivity
  • After Sales revenue

• Maintain proper filing and completeness of all after-sales documents.

• Monitor pending items and ensure they are followed through until closure.

• Support the After Sales Manager in administrative, audit, distributor/MAPVI, and operational requirements.