Aftersales Manager (Isuzu Pasig)

Hammerjack Pty Ltd; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Hammerjack Pty Ltd seeks an experienced Aftersales Manager to lead all aspects of aftersales, including warranty handling, service repairs, parts supply, and customer support.

The role emphasizes continuous process improvement, SOP compliance, and maintaining high customer satisfaction through proactive service and performance reporting.

Qualifications

• Experience managing service operations in a vehicle/autmotive context.
• Strong leadership and people-management skills.
• Commitment to quality and customer satisfaction.

Responsibilities

• Lead aftersales operations to meet financial and operational targets (sales, service quality, shop improvements).
• Review and enhance aftersales procedures, workflows, and service processes for efficiency.
• Maintain high customer satisfaction through timely service delivery and issue resolution.
• Ensure compliance with SOPs, workshop controls, safety measures and environmental policies.
• Conduct regular skills and performance reviews for service staff; identify training needs.
• Prepare and analyze reports on service performance, financials, and customer satisfaction.
• Collaborate with internal teams and external stakeholders to ensure seamless operations.

Skills

Leadership

Operations management

Customer engagement

Process improvement

Quality assurance

Stakeholder management

Education

Engineering degree (Mechanical preferred)

Job description

We are seeking an Aftersales Manager to lead and oversee all aspects of our aftersales operations. This role exists to ensure profitable aftersales performance while delivering high-quality service across warranty handling, service repairs, parts supply, and customer support. The position focuses on continuous process improvement, compliance with operational standards, and maintaining high customer satisfaction.

Key Responsibilities

• Lead aftersales operations to achieve financial and operational targets, including sales, service quality, and shop improvements.
• Continuously review and enhance aftersales procedures, workflows, and service processes to improve efficiency and productivity.
• Maintain high levels of customer satisfaction through timely service delivery, issue resolution, and systems to track and improve customer experience.
• Oversee compliance with SOPs, workshop controls, safety measures, and environmental policies to ensure the security of associates, vehicles, and dealership operations.
• Conduct periodic skills and performance reviews for all service associates, identify training needs, and recommend personnel movements to maintain high-quality performance.
• Prepare and analyze regular reports on service performance, financials, and customer satisfaction to inform demand forecasting and operational planning.
• Collaborate with internal teams (Operations, Functional Directors, Parts, Service Associates) and external stakeholders (Honda Cars Philippines, other dealers, customers, insurance companies, suppliers, and subcontractors) to ensure seamless aftersales operations.

Qualifications

The ideal candidate is a graduate of any Engineering course, preferably a licensed Mechanical Engineer, with advanced studies (MBA/MA) considered an advantage. They possess strong leadership capabilities, a competitive and innovative mindset, and a commitment to quality and customer satisfaction. The candidate has a deep understanding of managing service operations, technical and people-handling skills, customer engagement, and marketing within an automotive context. Experience in managerial roles within the service industry, preferably automotive, and exposure to quality improvement initiatives is highly valued.