Customer Service & Sales Support Specialist

Wadjet Security Agency Inc.; Pasig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A security services provider in Metro Manila is seeking a Customer Service Representative to provide exceptional service and manage customer inquiries. The ideal candidate should have a High School Diploma and 0-2 years of experience in customer service. Responsibilities include utilizing Salesforce for tracking interactions and collaborating with team members to improve processes. This role requires strong interpersonal skills and the ability to work flexible hours, including evenings and weekends.

Qualifications

• 0–2 years of experience in customer service or related fields.
• Strong work ethic.
• Capable of pitching and closing sales.

Responsibilities

• Provide exceptional customer service to enhance customer satisfaction.
• Manage customer inquiries and complaints effectively.
• Assist in back office support functions when necessary.

Skills

Strong interpersonal skills

Understanding of customer service principles

Problem-solving abilities

Education

High School Diploma or equivalent

Tools

Salesforce

Job description

A security services provider in Metro Manila is seeking a Customer Service Representative to provide exceptional service and manage customer inquiries. The ideal candidate should have a High School Diploma and 0-2 years of experience in customer service. Responsibilities include utilizing Salesforce for tracking interactions and collaborating with team members to improve processes. This role requires strong interpersonal skills and the ability to work flexible hours, including evenings and weekends.