Customer Support Specialist — Flexible Hours & Salesforce

Lexie Staffing co.

Ilocos Sur

On-site

PHP 201,000 - 312,000

Full time

14 days+

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Benefits offered by this job

Job Training

Maternity & Paternity Leave

Flexible Hours

Job summary

A staffing and business consulting company in the Philippines is seeking a Customer Service Associate to assist customers with inquiries while providing exceptional service. This role involves engaging with customers through various communication channels and utilizing Salesforce for managing client relationships. Ideal candidates should possess a high school diploma and demonstrate proficiency in English, strong work ethic, and a positive attitude. This position offers opportunities for professional development and work-life balance.

Qualifications

Educational Qualifications: High School diploma or equivalent.
Experience Level: 0-2 years preferred, but no experience required.
Skills and Competencies: Proficiency in English Language, Customer Service experience, familiarity with Salesforce, strong work ethic.
Qualities and Traits: Positive attitude, eagerness to learn, and ability to work in a team.

Responsibilities

Assist customers with inquiries and provide exceptional service.
Engage with customers via various communication channels to address their needs.
Utilize Salesforce to document customer interactions and manage client relationships.
Work collaboratively with team members to achieve sales targets and enhance customer satisfaction.
Adhere to company policies and procedures while demonstrating a strong work ethic.