After-Sales Support Specialist

Aera Computer Center; Cavite City; On-site; PHP 167,000 - 234,000; Full time

Job summary

Aera Computer Center in Cavite City is seeking a frontline technician to support customers through remote troubleshooting and basic electronics repair. You will document the issues and steps taken while maintaining clear communication and active listening throughout interactions.

Ideal candidates bring reliable learning attitude, strong English (Grade 4) and willingness to interview customers when needed. Experience is welcome but not required.

Qualifications

• Remote troubleshooting and basic electronics repair are required.
• Clear Grade 4 English communication and active listening are essential.
• Reliable and willing to learn; with or without prior experience may apply.

Responsibilities

• Perform remote troubleshooting and diagnose basic issues.
• Coordinate between installer and production teams.
• Maintain ticketing records and documentation of steps taken.
• Practice time management and apply problem solving strategies.
• Interviews customers with confidence when needed.

Skills

Remote troubleshooting

English communication

Active listening

Time management

Conflict management

Problem solving

Coordination

Computer navigation

Tools

Electronics repair basics

Ticketing system

Camera/gimbal handling

Job description

Job Description

• Remote troubleshooting
• Basic electronics repair
• Clear Grade 4 English communication
• Active listening
• Ticketing & documentation
• Time management
• Coordination (installer + production)
• Problem-solving steps
• Conflict management
• Computer navigation

Job Qualifications

• Reliable and willing to learn
• Basic smartphone/camera and gimbal skills
• Confident in interviewing customers
• With/without experience are welcome to apply