Advisor, Client Solutions - Workstation Mastery

FactSet; Manila; On-site; PHP 558,000 - 893,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Wellness days

Flexible work accommodations

Job summary

FactSet is seeking a Client & User Support professional in Manila to assist diverse clients with the FactSet Workstation and Excel. You will provide expert assistance via multiple channels, developing solutions and maintaining high-quality service.

You will collaborate with cross-functional teams and participate in ongoing training, with opportunities for career growth and a shift-friendly work schedule.

Qualifications

• Bachelor’s degree in Finance or Business preferred.
• Fluent English communication skills.
• Strong analytical and problem-solving abilities.
• Highly organized and motivated with a proactive attitude.
• Ability to work independently and in a collaborative team.

Responsibilities

• Support FactSet applications and create custom models, screens, and solve complex financial queries.
• Provide solutions via phone, email, instant message, and proprietary channels.
• Gain proficiency with FactSet Workstation and Excel; understand client content and workflows.
• Maintain high-quality client support procedures and meet service targets.
• Share ideas to improve workflows and efficiency across teams.
• Coordinate with Client Solutions, Sales, and Product Development as needed.
• Attend training and complete projects; participate in monthly/6-month/yearly reviews.
• Stay current on market trends and competitors relevant to our products.

Skills

English fluency

Analytical skills

Problem solving

Organizational skills

Self-motivation

Strong communication

Independent work

Education

Bachelor’s degree in Finance or Business

Tools

Microsoft Excel

Job description

FactSet is seeking a Client & User Support professional in Manila to assist diverse clients with the FactSet Workstation and Excel. You will provide expert assistance via multiple channels, developing solutions and maintaining high-quality service.

You will collaborate with cross-functional teams and participate in ongoing training, with opportunities for career growth and a shift-friendly work schedule.