Advanced Technical Support & Implementations Specialist

Boldr Impact; Manila; On-site; PHP 350,000 - 650,000; Full time

Job summary

Boldr Impact in Manila is seeking a Tech Support Specialist who provides advanced, post‑sale technical and implementation support, collaborating with Project Managers to ensure timely, high‑quality deployments and resolving complex issues with care and ownership.

You will diagnose issues using SQL, data systems and web apps, support integrations, build knowledge bases, and drive process improvements while upholding exceptional client satisfaction and acting as the escalation point for difficult

Qualifications

• Practical working knowledge of SQL or strong experience working with technical systems (writing complex queries, optimization and data troubleshooting).
• Experience supporting software, data platforms, or web-based applications.
• Proven experience working with ticket tracking systems like Jira, Zendesk.

Responsibilities

• Execute customer implementations in partnership with Project Managers, ensuring timelines, requirements, and quality standards are met.
• Provide first- and second-level technical support for post-sale customers via inbound channels
• Debug, optimize, and troubleshoot complex data flows, advanced SQL queries, system behaviors, and web-application architectures.
• Clearly communicate resolution timelines, status updates, and next steps to customers with direct leaders and client stakeholders
• Investigate and resolve implementation-related support requests
• Build, maintain and structure technical knowledge bases and SOPs to support the client and also to empower T1/T2 teams to resolve issues
• Identify recurring issues and recommend process or system improvements
• Collaborate with internal technical and product teams to resolve escalated issues
• Support testing, validation, and post-implementation stabilization
• Maintain high standards of client satisfaction, accuracy, and responsiveness
• Act as the highest escalation point for complex technical and implementation issues, taking ownership in operations when t1/t2 or project managers required deep technical intervention
• Annual cybersecurity refreshers
• Complete assigned learning courses aligned with Team Captain criteria within the first 90 days and ongoing as part of professional development

Skills

SQL

Data troubleshooting

Web applications

Client-facing support

Tools

Jira

Zendesk

Job description

Boldr Impact in Manila is seeking a Tech Support Specialist who provides advanced, post‑sale technical and implementation support, collaborating with Project Managers to ensure timely, high‑quality deployments and resolving complex issues with care and ownership.

You will diagnose issues using SQL, data systems and web apps, support integrations, build knowledge bases, and drive process improvements while upholding exceptional client satisfaction and acting as the escalation point for difficult