Post-Sales Technical Support & Implementations Specialist

Boldr; Pasig; On-site; PHP 360,000 - 600,000; Full time

Job summary

Boldr seeks a Tech Support Specialist to provide advanced high-level technical and implementation support to post-sale customers. You will diagnose issues, support integrations, and continuously improve support processes with close collaboration to Project Managers and cross-functional teams.

You will apply working knowledge of SQL, data systems, and web applications to resolve issues with accuracy, ownership, and a strong customer focus, while maintaining high standards of client satisfaction.

Qualifications

• Clear, professional, customer-focused communication.
• Strong problem-solving and analytical skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Execute customer implementations with Project Managers, ensuring timelines and quality.
• Provide first- and second-level technical support for post-sale customers via inbound channels.
• Debug, optimize, and troubleshoot complex data flows, SQL queries, and web-application architectures.

Skills

Customer communication

Problem solving

Multitasking

Prioritization

Curiosity

Attention to detail

Proactivity

Tools

Jira

Zendesk

Google Sheets

Job description

Boldr seeks a Tech Support Specialist to provide advanced high-level technical and implementation support to post-sale customers. You will diagnose issues, support integrations, and continuously improve support processes with close collaboration to Project Managers and cross-functional teams.

You will apply working knowledge of SQL, data systems, and web applications to resolve issues with accuracy, ownership, and a strong customer focus, while maintaining high standards of client satisfaction.