Advanced Associate Compensation

Pearson; Manila; Remote; PHP 900,000 - 1,200,000; Full time

Job summary

Pearson is seeking an Advanced Associate, Compensation to oversee weekly PAYE payroll and pensions for about 30k workers, ensuring deadlines and data accuracy across international and local teams.

You will document processes, liaise with HR and external providers (ADP Freedom, IBM) and support onboarding of offshore teams while driving continuous improvements and compliance with Sarbanes-Oxley.

Qualifications

• Bachelor's degree or equivalent is essential
• Fresh Graduates are welcome to apply
• Experience handling and manipulating large datasets with high accuracy
• Experience with query/complaint handling within agreed timescales
• Experience in a global payroll environment is desirable

Responsibilities

• Oversee weekly PAYE payroll and pensions for about 30k workers
• Ensure processes are documented, updated and compliant with HMRC/DWP/Ofqual standards
• Champion continuous improvement by engaging with stakeholders
• Coordinate with offshore teams (Manila) and offshore helpdesk
• Support onboarding and training for new team members
• Assist with annual SOX compliance evidence reporting

Skills

Excel

Word

PowerPoint

Education

Bachelor's degree or equivalent

Tools

Salesforce CRM

ADP Freedom

Oracle databases

Job description

Job Description:

Advanced Associate, Compensation

Core Tasks & Responsibilities

• Oversee the weekly PAYE payroll & pensions process for c.30k workers (c.£70 million annually) ensuring all timescales and deadlines are met


• Ensure that delegated processes are documented, updated, and adhered to and operate within relevant company and regulatory requirements including HMRC, DWP and Ofqual standards


• Seek out and champion continuous improvement of all processes by engaging with stakeholders and identifying changes in business needs and requirements


• Support on any technical/process issues which may cause a block or inefficiency/inaccuracy to the payroll process by liaising with technical teams and key stakeholders


• Manage individual schedule of work activities for each area of responsibility, feeding into departmental business calendars as appropriate


• Manage the accurate setup of payments systems and fees ahead of processing timelines i.e. iSeries, ePEN2, Marker Payments Database, IQS and ADP Freedom)


• Oversee and Quality check payment files produced by Coordinators, including international/foreign currency fees and expenses within strict deadlines with 100% accuracy


• Maintain communication channels and positive working relationships with all first and third party stakeholders and suppliers such as ADP, NEST & AA Finance (IBM)


• Interact with offshore Associate Helpdesk team via chat, email, and CRM ticketing system (Salesforce CRM) offering advice on best practice, ongoing knowledge sharing and updates on issues and trends which may impact query volumes


• Support with compose responses and manage escalated cases to resolution for customer queries within SLA and using an appropriate tone of voice


• Manage the on-boarding and training of new team members including offshore teams (Manila) and temporary staff


• Support with compiling detailed annual evidence reporting for auditing purposes to adhere with Sarbanes Oxley compliance

Education, Qualifications and Training

• Must be educated to a degree level or equivalent (essential)


• Fresh Graduates are open to apply

Previous Work Experience

• Experience managing and manipulating large datasets with a high level of accuracy (Essential)


• Query/complaint handling and responding within agreed timescale (essential)


• History of working in constantly changing environment and ability to multi task (essential)


• Working in a global payroll team (desirable)


• Working remotely with on and offsite global teams

Technical Knowledge

• Awareness of Pearson Qualification Services, the business and general education issues (desirable)


• Awareness of regulations and legislations around payroll and pensions, including DWP & HMRC (desirable)

IT Literacy

• Intermediate MS Word, PowerPoint and Excel (essential)


• Ability to learn company specific software (essential)


• Oracle databases (desirable)


• CRM (desirable)


• ADP Freedom (desirable)

Personal Style and Behaviour

• Enthusiastic, innovative approach to work with drive and energy to adhere to tight timescales


• Ability to coordinate and carry out activities with limited supervision.

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Requirements: