Admission Officer

Victory Christian International School of Pasig Inc.; Taguig; On-site; PHP 335,000 - 536,000; Full time

Job summary

Homeschool Global is seeking an Admissions Officer to assist with homeschooling inquiries, enrollment processes, and program information. The role acts as the main point of contact for prospective and current families, handling inquiries across Hub, Hotline, email, SMS, face-to-face, and chat within SLA guidelines.

The successful candidate will manage leads in a CRM, coordinate with teams on admissions concerns, and facilitate orientations to help parents select programs and complete enrollment

Qualifications

• Bachelor's degree in Business Administration, Sales and Marketing, Education, or a related field.
• At least one year of experience in business administration, sales and marketing, education, or a related field.
• Experience with enrollment processes specifically in reviewing enrollment requirements (qualifications and documents).
• Proficient in using CRM systems, ticketing platforms, and other enrollment-related software.
• Strong interpersonal and communication skills, both verbal and written.

Responsibilities

• Act as Frontline Support in assisting customers across all touchpoints with requests and concerns adhering to SLA and SOPs for response time and resolution.
• Provide information about key services and personalized support and assistance to qualified leads.
• Track and manage leads using a CRM system, ensuring accurate and up-to-date records of all interactions in compliance with SOP guidelines.
• Facilitate consultations and orientations, virtually or face-to-face, to help parents understand prospective students educational goals and needs.
• Review enrollment applications of students based on the standard admissions policy, SOPs, and SLAs.
• Coordinate with other teams regarding relevant admission-related concerns such as academic evaluation/appraisal, TLC, program, and school policies, etc while adhering to SLA requirements for communication and resolution.
• Follow‑up and assist parents in submitting enrollment requirements of enrolled students ensuring compliance with defined SOPs and SLAs.

Skills

Frontline support

Interpersonal skills

Communication

Time management

Education

Bachelor's degree in Business Administration, Sales and Marketing, Education, or related field

Tools

CRM systems

Ticketing platforms

Enrollment software

Microsoft Office

Google Workspace

Job description

The Admissions Officer is the central team member responsible for assisting with inquiries regarding homeschooling, programs, and services offered by Homeschool Global. He/She also serves as the main point person when it comes to enrollment processes of prospective and current homeschooling parents.

Responsible for assisting with inquiries regarding homeschooling as well as programs and services offered by Homeschool Global.

• Act as Frontline Support in assisting customers across all touchpoints (Hub, Hotline, email, SMS, face-to-face, chat) with their requests and concerns adhering to SLA and SOPs for response time and resolution.
• Provide information about key services and personalized support and assistance to qualified leads
• Track and manage leads using a CRM system, ensuring accurate and up-to-date records of all interactions in compliance with SOP guidelines.

Facilitate orientation

• Facilitate consultations and orientations, virtually or face-to-face, to help parents understand prospective students educational goals and needs.
• Equip parents to select their program and finalize their enrollment.

Act as the main point of contact in enrollment processes

• Review enrollment applications of students based on the standard admissions policy, SOPs, and SLAs.
• Properly evaluate qualifications and document requirements of applying students based on the standard admissions/ school policy
• Coordinate with other teams regarding relevant admission-related concerns such as academic evaluation/appraisal, TLC, program, and school policies, etc while adhering to SLA requirements for communication and resolution.

Provide customer support to existing families

• Handle the ticketing system by acknowledging and updating details that must be communicated to the requestor (loyalty, advocate, scholarship, etc) within SLA timelines
• Acknowledge customer complaints, provide initial resolution, and properly follow the escalation process if needed
• Follow‑up and assist parents in submitting enrollment requirements of enrolled students ensuring compliance with defined SOPs and SLAs.
• Other tasks to support initiatives and priorities of the Admissions team

Qualifications And Requirements

Educational Background:

• Bachelor's degree in Business Administration, Sales and Marketing, Education, or a related field

Work Experience

• At least one year of experience in business administration, sales and marketing, education, or a related field
• At least one of experience with enrollment processes specifically in reviewing enrollment requirements (qualifications and documents)

Technical Skills

• Proficient in using CRM systems, ticketing platforms, and other enrollment-related software.
• Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace tools.

Additional Requirements

• Strong interpersonal and communication skills, both verbal and written.
• Ability to handle inquiries and concerns professionally and empathetically.
• Adept at resolving customer issues and following escalation protocols as needed.
• Exceptional attention to detail and accuracy in managing records, applications, and follow-ups.
• Proven ability to prioritize tasks and meet deadlines in a fast‑paced environment.
• Analytical mindset with the ability to evaluate complex situations and propose effective solutions.