Admissions & Enrollment Specialist

Victory Christian International School of Pasig Inc.; Taguig; On-site; PHP 335,000 - 536,000; Full time

Job summary

Homeschool Global is seeking an Admissions Officer to assist with homeschooling inquiries, enrollment processes, and program information. The role acts as the main point of contact for prospective and current families, handling inquiries across Hub, Hotline, email, SMS, face-to-face, and chat within SLA guidelines.

The successful candidate will manage leads in a CRM, coordinate with teams on admissions concerns, and facilitate orientations to help parents select programs and complete enrollment

Qualifications

• Bachelor's degree in Business Administration, Sales and Marketing, Education, or a related field.
• At least one year of experience in business administration, sales and marketing, education, or a related field.
• Experience with enrollment processes specifically in reviewing enrollment requirements (qualifications and documents).
• Proficient in using CRM systems, ticketing platforms, and other enrollment-related software.
• Strong interpersonal and communication skills, both verbal and written.

Responsibilities

• Act as Frontline Support in assisting customers across all touchpoints with requests and concerns adhering to SLA and SOPs for response time and resolution.
• Provide information about key services and personalized support and assistance to qualified leads.
• Track and manage leads using a CRM system, ensuring accurate and up-to-date records of all interactions in compliance with SOP guidelines.
• Facilitate consultations and orientations, virtually or face-to-face, to help parents understand prospective students educational goals and needs.
• Review enrollment applications of students based on the standard admissions policy, SOPs, and SLAs.
• Coordinate with other teams regarding relevant admission-related concerns such as academic evaluation/appraisal, TLC, program, and school policies, etc while adhering to SLA requirements for communication and resolution.
• Follow‑up and assist parents in submitting enrollment requirements of enrolled students ensuring compliance with defined SOPs and SLAs.

Skills

Frontline support

Interpersonal skills

Communication

Time management

Education

Bachelor's degree in Business Administration, Sales and Marketing, Education, or related field

Tools

CRM systems

Ticketing platforms

Enrollment software

Microsoft Office

Google Workspace

Job description

Homeschool Global is seeking an Admissions Officer to assist with homeschooling inquiries, enrollment processes, and program information. The role acts as the main point of contact for prospective and current families, handling inquiries across Hub, Hotline, email, SMS, face-to-face, and chat within SLA guidelines.

The successful candidate will manage leads in a CRM, coordinate with teams on admissions concerns, and facilitate orientations to help parents select programs and complete enrollment